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Candy Crush Saga "An error has occurred. We're doing our best to fix it, please try in a moment.

Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3

When loading Candy Crush Saga on PC, it says "An error has occurred. We're doing our best to fix it, please try in a moment." This has been happening for the past week. I played under Chrome/Win7. Same thing under Edge/Win10. OK if play on iPad (iOS  9.3.5). Clearing cache etc no help. My chrome is 525/555 under HTML5 test. I am at level 3134. Is this because I exhausted my Gold Bars and hasn't buy any new ones yet?? Pls help...

 

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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 34,142 Community Hub Moderator

    Hi Henry, can you possibly upload a print screen so that we can see what's going on?  If you cleared the history, try logging out of Facebook and logging back in to see if this helps.  It has nothing to do with your gold bars or any purchases.  Sometimes you might get an error message if the team is working on the game but it shouldn't last as long as you are mentioning.  

  • Same here, I have the same problem for three days already.

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
    edited March 2018

    Thanks Elsa for the prompt response: (a) print screen - same as that from Elsa Chau. A Youtube link to video:  (b) cleared history (and all browsing data), logged off from PC and iPad, rebooted computer - still doesnt work (c) Yes, I bought gold bars on iPad, no help (d) this happened to other games before (CC Soda/Jelly/FH Super) but never to CC. Usually they are fixed in the next round of game update. However, they usually affect everybody due to some bug in the software. In this case, I know some people who are fine. I am worried it is the particulars of my account that caused this problem. Pls help....

  • Laysee_LohLaysee_Loh Posts: 5 Level 2

    I have the same issue for 4 days now. Wrote to King Care and was directed here. Please help.. I'm having Candy Crush withdrawal symptoms !!!

  • Grace-11Grace-11 Posts: 2

    same here. cant load for 4 days now

  • Kenny_NgKenny_Ng Posts: 2

    Same situation, can't load the game for several days, alway saying "An error has occurred..."

    If no response again, would give up...

  • ElsaElsa Posts: 34,142 Community Hub Moderator

    Hi guys, thank you all very much for writing here.  I am going to elevate this to my King Admin but she won't be in the office until tomorrow.  She will notify the King team what is going on and hopefully it can be fixed in a short period of time.  In the meantime, can any of you try another browser instead of Chrome?  I use Firefox and Opera but there is also Edge too.  Please try those browsers all of you and let me know if you were able to play.  I can surely relate to withdrawal symptoms!

  • ElsaElsa Posts: 34,142 Community Hub Moderator

    Does anyone here play Jelly because I am starting to see messages saying that Jelly is not opening for them so please let me know if you do play Jelly if you are having trouble accessing it.  Thanks.

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3

    Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

    I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.  

  • CezdiamondCezdiamond Posts: 6,498 Community Manager

    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3

    Cezdiamond said there might be a problem with HK. I am located in HK, so I tried to play it using the standard VPN in Opera. It worked!! Loading is very slow, including the levels, but the play itself is OK. Try it guys...

  • Hi Henry, can you possibly upload a print screen so that we can see what's going on?  If you cleared the history, try logging out of Facebook and logging back in to see if this helps.  It has nothing to do with your gold bars or any purchases.  Sometimes you might get an error message if the team is working on the game but it shouldn't last as long as you are mentioning.  

    same here..problem existed in more than a week already
  • Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

    I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.  

    Agreed, I tried different browsers and still had the problem.
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