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Technical problem with Jackpot

Missy_Dinh
Missy_Dinh Posts: 4

Level 1
in Support

During the years I have been playing Candy Crush I have hit the jackpot twice and have received nothing!

First time I just assumed as I came out of the daily spin it would no longer apply but it happened again and still did not receive anything.

Please can you look into this?

Also new levels are not keeping up with demands as I am always reaching the end

Answers

  • _Elsa_
    _Elsa_ Posts: 37,546

    Hi Missy, sorry for the delay in responding.  Do you still need help?  

  • Missy_Dinh
    Missy_Dinh Posts: 4

    Level 1

    Hi Elsa,

    Yes. What can you do about the two jackpots that I hit and did not receive anything?

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks @Elsa for passing on 

    @Missy I am sorry that you did not receive your Jackpot prizes, are you playing on a mobile device? 

    Roughly when did this happen? 

    Thank you!

  • Missy_Dinh
    Missy_Dinh Posts: 4

    Level 1

    Several months ago

Hey! Would you like to give us your opinion?

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