Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.
You will then receive an email with a link to reset your password and access your account again.
Forgot the password function or reset link doesn’t work?
In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.
You can then reset the password by contacting our Player Support instead HERE
Try this! Go to this link where you can request a password reset link by simply putting in your email address: https://www.king.com/forgotPassword
Alternatively, please follow these few steps to reset your password from within the game app:
1. Click the "Forgot Your Password" link at the bottom of the log-in window:
2. Enter the email address registered to your game.
3. Check your inbox and click the link in the email they will send to you (please check your Spam Folder too, and search your inbox for "King" if you can't see the email).
4. Choose a new password here.
Please note that to protect your account, the link is only available for a short period of time.
Please note that in some cases, you might receive an error message that says, "this email is not linked to a King account.”
Don't worry, this just means you have not previously registered your game via King Account – there's a solution for this.
If you are experiencing any other issue accessing your King account, please get in touch with our Player Support team HERE.