Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Please what do I do to access my account?
Hello and Welcome to the King Community @Cocksedge🤗
Can you please provide more details about the issue?
Which device are you using to play the game? Do you have a Facebook or King account? What is happening when you try to log into the game with those account details?
The more details you provide, the better assistance we can be!
Please reply back by typing below🍫🍫
cannot get in to my account
Helloes,
Do you have a Windows PC? If so, try logging in on the browser version (through Facebook's website) or the Windows desktop version (from Microsoft's App Store).
What about another mobile device in your household which could be used to install the game and attempt to log in? Just to make sure the problem is not with your account but rather with your app (it could be corrupted).
Just do not reinstall unless you have 0 boosters to lose. Reinstallation wipes your boosters (and stored lives). Your progress and gold bars are safe as they are saved on the game server, provided you've been connected to the Internet and your progress is synced. It's best to use an alternative device/platform to make sure your progress is synced before deleting the app.
If you have an iOS device, you could back up your game (and inventory) IF you could sign into your account, otherwise it won't back up your inventory (boosters).
The only thing you could actually try, other than reinstalling as a last resort, is force closing the game, turning off your data connection, starting the game, then turning your connection back on and attempting to log in.
You could delete app's cache (not app data!) and even relog into your Apple account on your device but I doubt this will help.
You can write to Support about it to hopefully get a useful response that doesn't involve reinstalling.
Good luck! 🤞
I have the same issue. Am not able to log in to my account, with FB, with King account or Apple account. My apps are updated. I reset my phone and nothing works. I get the same error message.
Hi and Welcome to the King Community
Is your problem like this?
New here? Sign in or create an account to join the fun.
I love this game 🎯 🎮 so much
In the last two days the ads have stopped working. If you get a chance to view ads for extra moves the first ad works but when you select to watch the second ad it goes to run it but then the screen goes black and it then returns you to the game. This makes it very difficult and frustrating.
II have been playing this level since 3 days now and I have not been able to pass so I need assistance
I've been having trouble with trying to get to the next Ad, because every time I think the Ad is finished and I try to go to the next Ad, it takes me completely out of the game. So, then I lose my chance at the level, and the boosters that might have been able to help me. Any suggestions?
I lost almost 400 gold bars not knowing the reason. How may I know what was the reason or was there any system fault or something?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
