Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Why is there a time limit on the lives accepted? (Edit by CM: New timer feature)!
Answers
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Hi and Welcome to the King Community
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon! 😊
T
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yes, i have the same problem and it is extremely frustrating. i do hope this isnt another way king are trying to make us spend money. the "20" is possibly the worst thing they have done to us, and to not be able to use the 20 makes me wonder what on earth they talk about in their project meetings? the way forward should be to appreciate your loyal players, not anger them as much as possible.
