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updated policy

Thelma_Lempert

For weeks every morning on Candy Crush Saga I get "we have updated our policy" I accept and then most of the time all of my saved lives in the envelope disappear. Why should I see this so often? Please fix this.

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Novapichu

Hi,

Just an small update: They were aware of the issue and currently working on a fix.

We again apologize for the inconvenience this issue is causing you.

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Doondie

* Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules

Eleanor_Rigby

Why didn't you "try" to fix the problem the last dozen times that it has happened?

Novapichu

Yeah! Thank you very much for your patience! I hope you will have a wonderful weekend!

Thelma_Lempert

Thank you, I just hope it won't take to log to fix. It has been going on for some time.

Novapichu

Hi,

Just an small update: They were aware of the issue and currently working on a fix.

We again apologize for the inconvenience this issue is causing you.

Novapichu

Hi,

I understand it's frustrating and we apologize for the inconvenience. I have forward the information and will come back to you as soon as I know more!