Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Contacting app store - not working

I downloaded my game off MICROSOFT STORE for free to play on laptop. I am not playing on a phone or facebook

I have uninstalled and reinstalled twice. I have cleared cache from both chrome and firefox. Nothing makes a difference. On King community I have a different password than wen I log into the game. Would that make a difference? Is this something to do with Microsoft?

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Candysydney

https://community.king.com/en/candy-crush-saga/discussion/comment/2601388#Comment_2601388

game id number is 11246451578. I dont iunderstand you telling me king community is different from game. Can I get help with my problem here. I see hundreds of other people posting the same. Where do I contact support? On the game takes me to king on the internet. I am playing from the microsoft downloaded app.

Candysydney

https://community.king.com/en/candy-crush-saga/discussion/400204/contacting-app-store-not-working

Picture1.jpg

Incase support are confused about what I am referring t, I have attached a picture.

kiara_wael

Hi and Welcome to the King Community

King Community diffrent with King account game. If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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kiara_wael

Hi and Welcome to the King Community

Candysydney

https://community.king.com/en/candy-crush-saga/discussion/400204/contacting-app-store-not-working

Picture1.jpg

Incase support are confused about what I am referring t, I have attached a picture.

Candysydney

https://community.king.com/en/candy-crush-saga/discussion/comment/2601388#Comment_2601388

Password reset
Hello King Support, I was playing Candy Crush Saga and had progressed up to level 7175. Recently, I had to uninstall the game and reinstall it. Now, when I try to reset my password to access my account, I receive a "connection error" message and cannot complete the reset process. Additionally, the password reset page on…
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…