Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Hotnana the facebook version is very unstable. So I stopped playing there. I downloaded the app from the Microsoft store and would recommend it to you too.
For the browser version please try the following:
- check if there is an update of your browser. I'm using Google Chrome - updates are displayed there in the top right 3-dot menu. But that is different in every browser
- clear the cache (on Google Chrome you can find it under settings, privacy and security). A lot of data in the cache usually affects performance
- close your browser and switch off your device completely for at least 10 seconds.
I hope this helps and you can play again without problems.