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I have lost my progress - what happened and how do I fix it?
Make sure you are signed into your game. Accidentally being signed out of your game by clearing your browser history will put you at level one when you open your game.
Hello, private profile,
Under what circumstances did the problem occur? Did you change devices? Did you just update the game to version 1.251.1.1 today? If you did the latter, then there could be an issue with it again.
Anyway, could you provide some context to your question? If you believe you did nothing to get this result, feel free to also report to Support.
Good luck! 👍
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
@hgail , can you post a screenshot or any proof of your previous and current progress? The moderators can help you out this way
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Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
My win streak disappeared even though I didn’t lose a level. What happened?! I’m so disappointed as it was my longest streak yet!
To level what does this game go up to
Hello, I played so hard and purchased lot of coins to get 300 coins in musical season task, I finished 8 and still have the 9 one and I can't see it, yesterday I checked I see that I have 36 hours to be done. What can I do now it is not fair at all
How can I withdraw
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
