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I have lost my progress - what happened and how do I fix it?
Make sure you are signed into your game. Accidentally being signed out of your game by clearing your browser history will put you at level one when you open your game.
Hello, private profile,
Under what circumstances did the problem occur? Did you change devices? Did you just update the game to version 1.251.1.1 today? If you did the latter, then there could be an issue with it again.
Anyway, could you provide some context to your question? If you believe you did nothing to get this result, feel free to also report to Support.
Good luck! 👍
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
@hgail , can you post a screenshot or any proof of your previous and current progress? The moderators can help you out this way
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I have gotten to level 11526 bur can't get past. Anybody have suggestions?
No matter how much I request when I ran out of lives the other players in my friends list never assist me with lives but they keep asking me to send. Why? Here's my user id 1162873740
I have been playing candy crush for long time and now it’s starting me from beginning.why?
The last few times i purchase something i am being charged twice for the same thing, why is this happening?
I did not take a screenshot of my 2025 unwrapped stats in December. I do not see a widget for them on the map. Is there a way to still view them?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
