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I have lost my progress - what happened and how do I fix it?
Make sure you are signed into your game. Accidentally being signed out of your game by clearing your browser history will put you at level one when you open your game.
Hello, private profile,
Under what circumstances did the problem occur? Did you change devices? Did you just update the game to version 1.251.1.1 today? If you did the latter, then there could be an issue with it again.
Anyway, could you provide some context to your question? If you believe you did nothing to get this result, feel free to also report to Support.
Good luck! 👍
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
@hgail , can you post a screenshot or any proof of your previous and current progress? The moderators can help you out this way
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
