I cannot accept cookies on the application from the W10 app store! ⛔ Known Issue

Hi everyone 😀

I wanted to drop a line and let you all know that this is still being worked on and we're waiting on a confirmation for when this issue will get solved.

Thank you for your patience and we'll keep you updated 👍

Yes it does seem like a Facebook issue @Chimejczuk. Let's hope they can sort it out quickly.

Just in case you aren't aware @QueenB and the rest of this forum's management team tend not to work on a weekend, so she won't get back to you until at least today (Monday) if at all.

https://community.king.com/en/candy-crush-saga/discussion/comment/2634396#Comment_2634396

Thank you seems its aa facebook issue and not my computer!! Thankfully

https://community.king.com/en/candy-crush-saga/discussion/comment/2631332#Comment_2631332

This happens when first connecting to the game.

also other games which require facebook login from other developers

https://community.king.com/en/candy-crush-saga/discussion/403848/cant-accept-cookies-on-facebook-log-in

Hello Chimejczuk, the issue you describe has been reported to King as you can see in the thread linked below.

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

https://community.king.com/en/candy-crush-saga/discussion/403848/cant-accept-cookies-on-facebook-log-in

Try SHIFT-TAB this got past that screen for me

I have the exact same problem on a Windows 10 PC

When i try to retrieve progress via facebook on the candy crush app (windows 11 Surface Pro 9) it tells me to accept cookies by facebook for this app however the accept button at the bottom isnt showing up.

Tried installing different browsers onto computer and setting as default but doesnt change anything as its the embedded browser inside the game that opens the facebook login page!

can scroll down a little bit no accept button it simply doesnt appear.

Tried rotating screen etc nothing works!

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

One more question which your answer could be helpful, before having this issue, was your game already connected to your Facebook account? Or is this your first time connecting the game to Facebook?

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-app-store

Hi there!

I wanted to give you some updates we have learned regarding this issue you are facing. There seems to be some changes made from Facebook side that is causing this and seems to only be affecting the Windows app.

Our Team is collaborating with Facebook trying to get this solved as soon as possible. We do not know when this will get fixed so please keep an eye on the game app and make sure you don't miss out on any updates.

Apologies for the inconvenience caused and hope you can still play the game on a different device until this gets sorted!

https://community.king.com/en/blog/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-app-store

Hi there 😀

Looking at the screenshot, are you not able to scroll down the popup that you get and see if there is a button at the bottom?

If not, we recommend deleting the game app and try installing it again and see if it works!

Comments

Geert1966

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

How to resize text in Windows 10
This is how you can change the size of text, images and apps in Windows 10.
To adjust the display in Windows 10, select Start > Settings > Accessibility > 
Display. If you just want to make the text on the screen smaller, 
adjust the slider under Make text bigger.
Set this to the smallest and then you will see that Candy Crush displays 
a message at the bottom to accept cookies.

KyivKing69m

Diamond_Lim

Hello there! @ClaudiaBergheim 👋

Welcome to Sweet King Community! 👑

Have a nice and safety day! 😊

ClaudiaBergheim

SHIFT-TAB dann können Sie akzeptieren.

Hi everyone 😀

I wanted to drop a line and let you all know that this is still being worked on and we're waiting on a confirmation for when this issue will get solved.

Thank you for your patience and we'll keep you updated 👍

Yes it does seem like a Facebook issue @Chimejczuk. Let's hope they can sort it out quickly.

Just in case you aren't aware @QueenB and the rest of this forum's management team tend not to work on a weekend, so she won't get back to you until at least today (Monday) if at all.

https://community.king.com/en/candy-crush-saga/discussion/comment/2634396#Comment_2634396

Thank you seems its aa facebook issue and not my computer!! Thankfully

https://community.king.com/en/candy-crush-saga/discussion/comment/2631332#Comment_2631332

This happens when first connecting to the game.

also other games which require facebook login from other developers

https://community.king.com/en/candy-crush-saga/discussion/403848/cant-accept-cookies-on-facebook-log-in

Hello Chimejczuk, the issue you describe has been reported to King as you can see in the thread linked below.

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

https://community.king.com/en/candy-crush-saga/discussion/403848/cant-accept-cookies-on-facebook-log-in

Try SHIFT-TAB this got past that screen for me

I have the exact same problem on a Windows 10 PC

Tried installing different browsers onto computer and setting as default but doesnt change anything as its the embedded browser inside the game that opens the facebook login page!

can scroll down a little bit no accept button it simply doesnt appear.

Tried rotating screen etc nothing works!

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

One more question which your answer could be helpful, before having this issue, was your game already connected to your Facebook account? Or is this your first time connecting the game to Facebook?

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-app-store

Hi there!

Apologies for the inconvenience caused and hope you can still play the game on a different device until this gets sorted!