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I didn't get my unlimited lives at 1800 orange tickets. Is this getting worked on, and will I get my 2 hours free lives once it is fixed?
Hi @JoAR!
I can confirm that we are working on sending out your missing rewards so which we will start with today and continue to send out until tomorrow.
Please make sure your game is up to date, connected and has access to a strong internet connection. You should receive a pop up once you open the game letting you know when the compensation has been added to your game.
Apologies for the trouble caused and we appreciate your patience 🙂
The new Jonas game is now active, and my Tickets game is gone, but I will continue to watch for the reward. Thanks.
I was supposed to get my 2hrs yesterday, and still today have not received it. I’ve updated the app, shut down my phone, restarted it and yet still today did not receive the 2hrs unlimited. What’s going on?
I also completed step 2 of music tour collection and still have not received my 2 hrs of unlimited lives
Thanks
Chitchat14
@kiara_wael the question was is the issue of non-delivery of a reward to everyone being worked on by King. Why are you asking people to report a problem that has already been complained about numerous times in this community already.
@QueenB can you please answer the simple question of whether or not this widespread issue of a reward not being delivered is being investigated by King?
@JoAR Based on Kiara's response I guess King don't see the non-delivery of a feature's reward as an issue, so that is why she has directed you to Player Support. If you want the reward you played for it looks like you will probably have to ask for it. I highly doubt that it will be delivered to you otherwise.
Hi and Welcome to the King Community
Thank you for reporting Player email Support Team here and tell your Game ID there.
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I had around 500 gold before i logged in with Apple then all the gold dissaperad. Pelase help
I logged out and then logged in again in the game but after logging in all the lives which I received from my friends have been disappeared also when I am clicking on that envelope icon to see lives it's not opening anything
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
I used to be able to play candy crush on my laptop by going in through Facebook. Now it takes me to a website and I can't figure out how to play except on my phone or iPad on the app. Can someone tell me if it is possible to play on my laptop or desktop?
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
