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I didn't get my unlimited lives at 1800 orange tickets. Is this getting worked on, and will I get my 2 hours free lives once it is fixed?
Hi @JoAR!
I can confirm that we are working on sending out your missing rewards so which we will start with today and continue to send out until tomorrow.
Please make sure your game is up to date, connected and has access to a strong internet connection. You should receive a pop up once you open the game letting you know when the compensation has been added to your game.
Apologies for the trouble caused and we appreciate your patience 🙂
The new Jonas game is now active, and my Tickets game is gone, but I will continue to watch for the reward. Thanks.
I was supposed to get my 2hrs yesterday, and still today have not received it. I’ve updated the app, shut down my phone, restarted it and yet still today did not receive the 2hrs unlimited. What’s going on?
I also completed step 2 of music tour collection and still have not received my 2 hrs of unlimited lives
Thanks
Chitchat14
@kiara_wael the question was is the issue of non-delivery of a reward to everyone being worked on by King. Why are you asking people to report a problem that has already been complained about numerous times in this community already.
@QueenB can you please answer the simple question of whether or not this widespread issue of a reward not being delivered is being investigated by King?
@JoAR Based on Kiara's response I guess King don't see the non-delivery of a feature's reward as an issue, so that is why she has directed you to Player Support. If you want the reward you played for it looks like you will probably have to ask for it. I highly doubt that it will be delivered to you otherwise.
Hi and Welcome to the King Community
Thank you for reporting  Player email Support Team here and tell your Game ID there.
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Nagyon sokszor elÅ‘fordult, hogy a megvásárolt aranyrúd vagy ajándék eltűnik , leveszi a rendszer, mert a játék rendszeresen lefagy, és nem tudom felhasználni a játék újraindÃtása után ! Miért nem kapom vissza az elvett segÃtségeimet, amit nem használtam fel?
The super charge charged candy that you win after passing 4 levels keeps disappearing. I didn’t lose the game, but I had to play it again without the super charge, I won again, and still bounced out of the challenge. This is probably the 5th time I’ve lost the super charged bomb with out losing or getting any where near 24…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Why does this level in the game differ to YouTube videos that I have searched for help as am battling with this level? Note that someone else also has asked this
After I spend 10 gold bars, my game freezes and I lose those bars. I have lost several gold bars lately.
what is happening to my tournament scoring and are there any fixes
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
