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My accounts merged somehow
Answers
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Hi and Welcome to the King Community
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
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I'm in the same boat as you - 2 of my accounts got merged, and Support won't give me a single human reply. They won't even tell me they can't help or anything - just automated rubbish at first based on the topic I chose, then nothing when I replied or created a new ticket. It's very disappointing.
You should reach out to them from your new account and probably choose a different topic, then explain you've lost your progress and ask them to manually restore it for you. Tell them what level you were on on the lost account and hope for the best.
Drop me a message on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) if you wanna chat about it. I totally don't believe they - the game creators - can't unmerge accounts. They could do anything they wanted with players' accounts.
Good luck to you! 🙂
