Sign Up!

 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

🎬️ Video ads disappearing or not available

1959698100101192

Answers

  • Ana_Wheeler89
    Ana_Wheeler89 Posts: 2

    Level 1

    Why am I no longer receiving the option to watch ads between Candy Crush games?

  • kiara_wael
    kiara_wael Posts: 157,001
    edited May 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • 9588
    9588 Posts: 1

    Level 1

    Why I'm not able to watch ads as usually there was a option if someone not pass the level you give ads for extra life and gadgets

  • Alienscar
    Alienscar Posts: 16,468
    edited June 2023

    There are two options for why you have lost your adverts @9588

    One reason is that you have recently purchased something for your game. Once you purchase anything for your game all means of earning free boosters/moves are removed from your game.

    The other reason is that no feature of the game should be considered a permanent fixture of your game. King can, and will, remove/add features whenever they want. Having a feature is no guarantee that you will keep it, no matter how long you have had a particular feature.

  • kiara_wael
    kiara_wael Posts: 157,001
    edited June 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • yunusasli
    yunusasli Posts: 2

    Level 1

    When I can't complete the level, the end game ad does not appear. I want ads to come, how can I fix it?

  • kiara_wael
    kiara_wael Posts: 157,001
    edited June 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • Difanas
    Difanas Posts: 10

    Level 2

    Six months is very much

  • Difanas
    Difanas Posts: 10

    Level 2

    Somebody pls fix my game I have been listening to that but is very much

Hey! Would you like to give us your opinion?