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Facebook Login Problem

DIMITROFF
DIMITROFF Posts: 4

Level 1

When I try to log into my account through Facebook it says this: Sorry something went wrong, try again later.... I followed some steps that were sent to me by mail, but it still doesn't work. Can my progress be transferred from Facebook to King profile?

Answers

  • kiara_wael
    kiara_wael Posts: 159,441

    Hi and Welcome to the King Community

    Which device are you play ? Yes your can

    I hope you are able to sync your FB account with King account via PC and continue playing your game as usual. Otherwise, let us know what else are missing from the steps or try again by following the steps below.

    • Go to this page: https://king.com/games 
    • In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
    • Log in using your King account username and password
    • In the top-right corner, click "Settings"
    • Choose the option "Account", then down at the bottom select "Score and progression sync"
    • Select "Sync progress" and you will be asked to log in to your Facebook account.

    And that's it! Your progress will be synced across both your King and Facebook accounts.

    Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced. 

  • Dimitrowich
    Dimitrowich Posts: 1

    Level 1

    If I tell you my profile in King, can you transfer it, because I'm failing something?

  • DIMITROFF
    DIMITROFF Posts: 4

    Level 1

    edited June 2023
    You can contact me at this email address: Edited by CM:⛔️ That’s too much personal information - Check our House Rules.
    
     ... 
    I would be very grateful if you could move me the progress of a 
    profile I gave to King. 
    This is my wife's profile. I can't get into it from anywhere. 
    I have pictures from my wife's Candy Crush Saga profile user ID.
    


  • Diamond_Lim
    Diamond_Lim Posts: 170,322
    edited June 2023

    Don't worry! You click here then you select your device and follow these troubleshooting steps that I hope this helps.

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

  • DIMITROFF
    DIMITROFF Posts: 4

    Level 1

    Can't you just give me the progress from King's Facebook? I've come this far in the game

  • Doondie
    Doondie Posts: 1,255
    edited June 2023

    Hello, kind Sir,

    Welcome to the forum! 👋

    Forum moderators or even community managers can't do what you're asking. This platform is just a place for discussions. You can ask questions and get advice but account queries are ultimately into Support's competencies. That's why you should write to Support instead. Quote your wife's game ID, describe the situation and ask them to resolve it. They are likely to give you the steps Kiara posted above though, as this isn't really an issue for them to fix, apart from the Facebook login problem.

    Do you have a Windows PC? Can you open the browser version and check your wife's progress while logged into her Facebook account? If everything's OK, then do what Kiara posted in order to sync her Facebook progress with her new King account.

    *. I'm also Bulgarian... as my surname suggests. 😄

    Good luck! 🤞


    *Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your personal details - Our House Rules 

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