i need help recovering my file!!!!!!

Question

i was trying to transfer my game to my new ipod, the rest of my King apps transferred with out any problem. all my King games are connected to the same email, but for what ever reason the game id was different for candy crush. so I tried to log out and connect/save it to another email but it only ended up erasing it?!?!?!?!? and when I tried to load it earlier from face book it was only at lvl 51..... im at ..or WAS at lvl 231!!!!! I took a screen shot of my lvl and username befor it erased itself...will that be any help?.......please tell me that you can find my account!!!!!!!!!!!!!!

that also means that I lost all of my gold and boosters.....which I don't have a screen shot for....HELP!!!!!

Kaylind_Thiessen · Answer

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?

if its not possible to recover/restore/re-emberse/ or whatever what I lost ill probably will just delete the app, because its not worth trying to beat the 180 levels I lost when I lost my cache of boosters as well..... :(

Kaylind_Thiessen · Answer

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?

hopefully I will hear back from you soon...

Kaylind_Thiessen · Answer

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?

yes I still need help....if its even still possible to recover my file after 7 months.... :'(