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I can’t send live to my friend. Every time I click on send it won’t do it.
Tamika, this is a Facebook issue and has already been reported to them. It is happening on King and non-King games, so it is definitely their issue. We will let the players know if an answer is given. My fellow SuperStar, Elsa, is following this issue very carefully and either she or I will let you know if anything changes. Thanks for writing and have a nice day.
Ok Thanks
Thanks @Laura. Tamika, I noticed this happening last week on a couple of my King games on my iPhone. The box would pop up but when you clicked on "send" nothing happened. It froze! I also had trouble trying to cancel the box. I had to click on it 5 or 6 times before it closed. Then I noticed it happening to my non-King games - 3 out of 4 from the same developer. I wrote to them saying that it had to be a Facebook issue because it was happening to various games from different developers. The developer told me that they were going to write to them. I also wrote to them and this was my response back "Your feedback will be used to improve Facebook. Thanks for taking the time to make a report."
Tamika would you mind heading over to Facebook and putting in a complaint with them? The more that write the faster they might try to fix it. When you go to your Facebook page there should be a question mark on the top. Click on it and then click on "report a problem". I had uploaded print screens showing them what was going on.
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I can play Candy Crush as long as I don't log in using Facebook, but when I log in with Facebook to retrieve my my account, Gold bars, and my level, i get a "Connection Error" try again later. I have uninstalled and reinstalled the game 3 times and it's always the same. I'm playing on my PC Windows 11. It just started…
Hi! I spun my daily reward wheel and recieved my 2hr colour bomb. But it won't activate. Any ideas please? X
I’m having an issue where I might be in the middle of playing a level, or even recently won, but it hasn’t transitioned to the next phase and have to put my phone down or look up a message in another app. When I come back to the game it restarts the app and I lose my progress, ultimately then losing the level and the…
Hola buenos días...como puedo ver videos para que me de premios por favor
Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
