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Help! I need help! My 9377 level progress and all my gold bars and candy props are gone!
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I have done exactly what you said, but I still haven't solved the problem. I know I'm in a hurry, but I'm sad all the time. I can't do anything else at all. Please tell me that at least I can recover everything I lost by contacting the help team, okay? I'm willing to do anything, please.
I can also find the email Candy Crush sent me many years ago. I really love this game. I can't live without it.
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I am very sad because I did not have any inappropriate actions, I did not receive any reminders, but it cost me the game that I have been working hard on for 12 years.
1. I registered a new account with a complete login on my old device
2. After using the new ID on my old device for game teaching, all my props are 0 and the gold bar is 0.
3.At this point, the game on my commonly used device suddenly becomes empty after a game, and the gold bar becomes 0
4. These two devices are completely unrelated, and there are no inappropriate operations on mine. Why would the new ID registered after logging out completely affect the role I am currently using and have so much data?
So, suddenly, all my accumulated props and gold bars were cleared. Can you imagine how painful it was to play a game character for over a decade and instantly become a new character with nothing? Can someone help me...
This is a devastating blow for me, I don't know what I did wrong. This is not a very low-level character, but a game that I have worked on for over a decade.
Why can a new account with level 0 affect my other role on two unrelated devices? I haven't received any prompts. If heaven wants to punish me, why not just kill me and suddenly make me lose a very important part of my life in such a way?
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Hi and Welcome to the King Community
If you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
Or you can Email Player Support Team here and tell your Game ID there.
