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I can't get my phone to sync to my desktop.
Jim_Bishop
Posts: 4
Level 1
in Support
On my desktop, I am not logged in through Facebook. I have a user name (my email address) and a password. On my phone, there only seems to be an option to log in using Facebook. So on my desktop, I'm at level 1505. On my phone, since I'm logged in through Facebook, I'm all the way back at the beginning. I've tried deleting the app and reinstalling it. Once i did that, I had the option of logging in with my user name and password. The photo matches the one on my desktop, but I'm at level 21 instead of level 1505. Am I doing something wrong?
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Answers
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No Jim, you aren't doing anything wrong. I am going to give you some steps to follow to try to get you back on track:
https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
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That still didn't work. I'm not logged in on my desktop through Facebook. So as far as I can tell, my Facebook account is not linked to my desktop game. I deleted FB off my phone and uninstalled/reinstalled the CC app. I logged into the app on my phone using the exact same log in I use on my desktop and I'm still all the way back at level 21 on my phone. I opened a different browser on my desktop and used the log in information and I'm at level 1505. I just can't seem to get my phone to match up with my desktop and I have no idea why.
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That still didn't work. I'm not logged in on my desktop through Facebook. So as far as I can tell, my Facebook account is not linked to my desktop game. I deleted FB off my phone and uninstalled/reinstalled the CC app. I logged into the app on my phone using the exact same log in I use on my desktop and I'm still all the way back at level 21 on my phone. I opened a different browser on my desktop and used the log in information and I'm at level 1505. I just can't seem to get my phone to match up with my desktop and I have no idea why.No Jim, you aren't doing anything wrong. I am going to give you some steps to follow to try to get you back on track:
https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
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Hi Jim, please complete this contact form and let them know what's going on. They can manually add your progress back to your game: https://care.king.com/en/contact
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