Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Just today the quit button will not let me reset you just have to play that level or loose

I cannot reset a level for example to have 2 boosters together, it just says that if I quit, I will loose space dash etc, so you have to play that level or loose everything - 1 go. I am on level 3665. This has never happened before, please help

Accepted answers

Crystaltipps

Maurice,

I know that I will lose a life if I quit after making a move. But what has changed is that now I also lose a life if I quit BEFORE making any moves. So I can no longer reset the level to line up my boosters in the way that I used to. And I don't understand why some can still do this and I can't.

All comments

Siofs

When I went in today I'm no longer about to exit the level, even without making a move, without losing a life and any boosters I may have had. This is unplayable as I need a good board to be able to complete the level. So I could go in and out many times before I got a board I was happy with, now I can't. I see this has been happening to others here for the last few weeks. Has anyone has it resolved?

Jackie_Coe

Has anyone ever had a direct reply from customer care please?
Also I see there is a tick to say it is resolved, obviously that is incorrect, the question is NOT ANSWERED so please keep trying to help. Thanks Jackie

No still waiting for some kind of answer, please see all further comments and answers. Complete......ocks.....!!. Re resolved, the same problems continue on and on, awful isn’t it?

Jackie_Coe

Hi Jackie, I haven't heard anything yet. I know that lots of these challenges have glitches right now but I don't know how they are prioritizing which to fix first. I am not privy to that information.

Thanks for letting me know. It’s just awful isn’t it? and as I have said previously, I still have had no reply from King customer care . Jackie

Jackie_Coe

Just done an update...........

IT HAS MADE NO DIFFERENCE WHATSOEVER...........Grrrrr!

Creative_Elsa

Hi Jackie, I haven't heard anything yet. I know that lots of these challenges have glitches right now but I don't know how they are prioritizing which to fix first. I am not privy to that information.

JC_Morgan

Hey guys, I heard that with the next game app release there should be a fix. This should be in about a week but I don't yet what the fix is so we will have to wait and see.

I made an update yesterday and nothing changed

JC_Morgan

Happening to me too. I'm on 3665 and waiting for new levels tomorrow. This is going to make things so much more difficult if we can't reset.

I'm at 3479 and same problem.

JC_Morgan

Hi Jackie, you have to exit out of the game before making a move. If you play even just one move it's recognizing that you played the game. Is that what happened to you or is it something else?

I have exactly the same problem. No solution yet.

JC_Morgan

Has anyone ever had a direct reply from customer care please?
Also I see there is a tick to say it is resolved, obviously that is incorrect, the question is NOT ANSWERED so please keep trying to help. Thanks Jackie

Hi Jackie, I have the same problem! No answer from anyone. I don't understand the Resolved on your first post... Did you get an answer since?

Jackie_Coe

Elsa,

Have you heard any more?

Loosing the quit/reset hurts more than space dash/morts. It seems such a long time since it went!

Has anyone got any further news please?

Eileen_Casey

Hey guys, I heard that with the next game app release there should be a fix. This should be in about a week but I don't yet what the fix is so we will have to wait and see.

Fingers crossed - it's taking me almost a week to pass a level right now!

Jackie_Coe

Hey guys, I heard that with the next game app release there should be a fix. This should be in about a week but I don't yet what the fix is so we will have to wait and see.

I sincerely hope that you are right Elsa. Fingers crossed!

Creative_Elsa

Hey guys, I heard that with the next game app release there should be a fix. This should be in about a week but I don't yet what the fix is so we will have to wait and see.

Jackie_Coe

CHIMING IN!!!! I am SO SICK of this BS!

Is that the BS from the many of us that have tried to get help or the BS from King?

Vicky_2_2

Yep, these new levels are absolutely impossible without starting with full helmet or space dash... They're clearly trying to force us to buy boosters, there was no reason for them to change that.

Sarah_Enany

CHIMING IN!!!! I am SO SICK of this BS!

Jackie_Coe

I won’t be playing anymore with this change. It makes the game too hard and not fun.

And so say more and more of us!

Raychilldeee_

I won’t be playing anymore with this change. It makes the game too hard and not fun.

Eileen_Casey

It's been happening to me for 3 days now as well. I won't pay for boosters, so it looks like I'll be stuck on level 3654 forever. This really stinks!

Jackie_Coe

Has anyone ever had a direct reply from customer care please?

Also I see there is a tick to say it is resolved, obviously that is incorrect, the question is NOT ANSWERED so please keep trying to help. Thanks Jackie

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Accepted answers

Crystaltipps

Maurice,

All comments

Kvast

Maurice,
I know that I will lose a life if I quit after making a move. But what has changed is that now I also lose a life if I quit BEFORE making any moves. So I can no longer reset the level to line up my boosters in the way that I used to. And I don't understand why some can still do this and I can't.

Odd. My CC is up to date (or should be) and I dont lose lives when I exit a level before I make any moves.

Creative_Elsa

Wow then King is really starting to make loads of changes. I sure wish that they'd fix the glitches instead!

Karen_Searley

Totally agree! Will be impossible now without the boosters! I think it is time to quit this game!! I think a lot of players will think the same!

Mim_

I totally agree, if you can't start with 2 liquorice in games 3700+ then you may as well pack in the game. Please give us a chance to reset a game like we used to

Maurice_Scorey

It must be a glitch in your client, as it still works 100% for me in all versions of the game.

I can quit a level (before making any moves) and don't lose any lives or the space dash. I can close and restart / reload / refresh the game in the middle of a level and my Space Dash remains intact.

When a new Space Dash Challenge starts, I scroll back to level 236 (Very quick and easy level to complete) play that level several times and my Space Dash / Helmet is maxed out in under 5 minutes.

Then return to current levels. New levels are getting so hard now that many are nigh on impossible without the boosters.

Pseudonyme

If it stays this way, I'm gone. I will have stopped at level 3356!

Jackie_Coe

It must be a glitch in your client, as it still works 100% for me in all versions of the game.
I can quit a level (before making any moves) and don't lose any lives or the space dash. I can close and restart / reload / refresh the game in the middle of a level and my Space Dash remains intact.
When a new Space Dash Challenge starts, I scroll back to level 236 (Very quick and easy level to complete) play that level several times and my Space Dash / Helmet is maxed out in under 5 minutes.
Then return to current levels. New levels are getting so hard now that many are nigh on impossible without the boosters.

Hi Maurice, well you must be among the lucky ones, complete loss is happening to more and more. Still no reply from customer care. Jackie

Kvast

It must be a glitch in your client, as it still works 100% for me in all versions of the game.
I can quit a level (before making any moves) and don't lose any lives or the space dash. I can close and restart / reload / refresh the game in the middle of a level and my Space Dash remains intact.
When a new Space Dash Challenge starts, I scroll back to level 236 (Very quick and easy level to complete) play that level several times and my Space Dash / Helmet is maxed out in under 5 minutes.
Then return to current levels. New levels are getting so hard now that many are nigh on impossible without the boosters.

Lucky you.

Is your CC app updated or are you using an older version?

Crystaltipps

Yes, you now lose the space helmet if you close without actually quitting. This started for me today when I got the latest update. So it's no longer really an option.

I'm losing a life if I quit before first move, but if I play and lose the game I can retain my boosters (on iPhone at least - not tried laptop yet) by just closing she screen and then closing the app by swiping up. So it looks like it's inconsistent. I have to say that this might be the push I need to quit this altogether. I won't ever buy boosters, so if the levels are frankly not possible without being able to reset to get your boosters where you want them then it will not be fun at all.

Pseudonyme

I can reset a level by exiting it without losing my space dash challenge. But now I can no longer exit the game in the middle of a level without losing the challenge. This just started for me from today with the new levels (3666+).

Same here, if King keeps it this -new- way, I'm gone!

Pseudonyme

I totally agree, if you can't start with 2 liquorice in games 3700+ then you may as well pack in the game. Please give us a chance to reset a game like we used to

John_John_Milne

Maurice,
I know that I will lose a life if I quit after making a move. But what has changed is that now I also lose a life if I quit BEFORE making any moves. So I can no longer reset the level to line up my boosters in the way that I used to. And I don't understand why some can still do this and I can't.

Strange thing is. It happens to me but to friends at work only me. Is the game only penalised some people

Maurice_Scorey

It must be a glitch in your client, as it still works 100% for me in all versions of the game.
I can quit a level (before making any moves) and don't lose any lives or the space dash. I can close and restart / reload / refresh the game in the middle of a level and my Space Dash remains intact.
When a new Space Dash Challenge starts, I scroll back to level 236 (Very quick and easy level to complete) play that level several times and my Space Dash / Helmet is maxed out in under 5 minutes.
Then return to current levels. New levels are getting so hard now that many are nigh on impossible without the boosters.

All up to date, Android,Windows 10,Gameroom and Facebook all working 100%

Jackie_Coe

Has anyone ever had a direct reply from customer care please?

Also I see there is a tick to say it is resolved, obviously that is incorrect, the question is NOT ANSWERED so please keep trying to help. Thanks Jackie

Eileen_Casey

It's been happening to me for 3 days now as well. I won't pay for boosters, so it looks like I'll be stuck on level 3654 forever. This really stinks!

Raychilldeee_

I won’t be playing anymore with this change. It makes the game too hard and not fun.

Jackie_Coe

I won’t be playing anymore with this change. It makes the game too hard and not fun.

And so say more and more of us!

Sarah_Enany

CHIMING IN!!!! I am SO SICK of this BS!

Vicky_2_2

Yep, these new levels are absolutely impossible without starting with full helmet or space dash... They're clearly trying to force us to buy boosters, there was no reason for them to change that.

Jackie_Coe

CHIMING IN!!!! I am SO SICK of this BS!

Is that the BS from the many of us that have tried to get help or the BS from King?

My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
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Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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