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Winter Cup Monthly 100 Gold Bars
QueenNancy
Posts: 4
Level 1
I won the Winter Cup in January and have received the 100 gold bars every month, on the 1st. However, it's August 2nd and I have not received my 100 gold bars.
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Comments
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Hello @QueenNancy🤗 Hearty Welcome to our sweet Candy King Community!
I am sorry to hear about the issue you are experiencing in your game!
I do not remember the "Winter Cup" event, so forgive me for asking more details... When you won the event, did they say you will receive Gold Bars for a whole year for 6 months?
Do you have an email or a notification received from King team about your winnings?
As of now, these are enough! Once you reply, I might ask you for more details😉
To reply back, simply type in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the day🍫🍫
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For the whole year. Received from January to July, so more than 6 months. No email notification I dont think. I log in through Facebook.
Thanks
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We are supposed to get this the 1st of each month though December.
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Thank you Nancy!
I have another question... Are you playing on a mobile device or on a computer?
I will need your game ID number to report to our Candy In-charge. Do you know how to find it or need my help?
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Thanks a lot for the screenshot, dear @cookiemae🤗
I did not have this event in my game. Hence, I do not remember it😶
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Thanks
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My Game ID number is 14488388807
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Thank you, Nancy🤗
Are you playing on a mobile device or on a computer or Windows 10/11 Microsoft version?
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I have escalated this to our Candy Community In-charge. Let's see what she tells us to do👍️
I will check back with you tomorrow @QueenNancy
Thank you for your patience and have a lovely day/evening🍫🍫
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