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I won the Winter Cup in January and have received the 100 gold bars every month, on the 1st. However, it's August 2nd and I have not received my 100 gold bars.
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@QueenB @BrecJack I got mine on time this month. Can't wait until the next winter cup starts. Good luck @BrecJack .I tagged @QueenB for you.
I did not receive my gold bars from Winter Cup for December
ID: 3477456928
@QueenB
Above was the notice I received but you can see on second screenshot, it's not credited.
I'll appreciate that you can help me to claim the 100 gold bars for this month.
I have received the notice but gold bars were not credited.
ID 10124975838
@PummyRaj Did you ever hear anything back on the missing gold bars?
I have escalated this to our Candy Community In-charge. Let's see what she tells us to do๐๏ธ
I will check back with you tomorrow @QueenNancy
Thank you for your patience and have a lovely day/evening๐ซ๐ซ
Thank you, Nancy๐ค
Are you playing on a mobile device or on a computer or Windows 10/11 Microsoft version?
My Game ID number is 14488388807
Thanks
Thanks a lot for the screenshot, dear @cookiemae๐ค
I did not have this event in my game. Hence, I do not remember it๐ถ
Thank you Nancy!
I have another question... Are you playing on a mobile device or on a computer?
I will need your game ID number to report to our Candy In-charge. Do you know how to find it or need my help?
We are supposed to get this the 1st of each month though December.
For the whole year. Received from January to July, so more than 6 months. No email notification I dont think. I log in through Facebook.
Hello @QueenNancy๐ค Hearty Welcome to our sweet Candy King Community!
I am sorry to hear about the issue you are experiencing in your game!
I do not remember the "Winter Cup" event, so forgive me for asking more details... When you won the event, did they say you will receive Gold Bars for a whole year for 6 months?
Do you have an email or a notification received from King team about your winnings?
As of now, these are enough! Once you reply, I might ask you for more details๐
To reply back, simply type in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the day๐ซ๐ซ
