Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why has Candy Crush Saga suddenly started crashing?

For the past few days Candy Crush Saga crashes at all stages of playing the game and costing a life every time. The worst is when I have successfully finished a level but the game crashes before it gets through all the finishing steps. Then I not only lose a life but I have to repeat a level I already completed.

Accepted answers

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Creative_Elsa

Hi Judith, I am starting to think it's a Microsoft glitch because I just saw a couple of messages posted here that it's now happening on Windows 7 too. I wrote to the King Admin to find out if King can contact Microsoft to find out what's going on.

Judith_Steele

The Windows 10 version is still crashing although once last week I got through 5 lives without a crash. Every other time it has crashed so I just gave up.

Creative_Elsa

Thanks for letting me know. I already notified them but now I will confirm that it was on Windows 10.

Judith_Steele

Yes, I'm playing on Windows 10.

Creative_Elsa

Judith, if you see my response can you please let me know if you are playing on Windows 10 because I am starting to see messages here that the game is crashing on Windows 10 since the new episode came out this week?

Creative_Elsa

Hi Judith, I am going to have a King Admin check this out. Thanks for writing here.

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Accepted answers

All comments

Creative_Elsa

Hi Judith, I am going to have a King Admin check this out. Thanks for writing here.

Creative_Elsa

Judith_Steele

Yes, I'm playing on Windows 10.

Creative_Elsa

Thanks for letting me know. I already notified them but now I will confirm that it was on Windows 10.

Judith_Steele

The Windows 10 version is still crashing although once last week I got through 5 lives without a crash. Every other time it has crashed so I just gave up.

Creative_Elsa

I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…