Where did all of my friends and lives go just now?

Question

Where did all of my friends and lives go? I was playing along as usual and they all disappeared.

Vkbrown · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2747550#Comment_2747550

Thanks for trying. I’ve logged out of the game. I turned off my iPad. I’ve done everything I can think of and still nothing. I did have some progress. When I click on my image I can at least see a list of my friends. I can’t do anything with it, but I can see it. They don’t show up in my envelope. In fact, the envelope is grayed out.

CandyCrushYA · Answer

Refresh, sometimes the game doesn't process right. One time I got -5 on the Daily Treat Machine, so I refreshed, and I was back to where I was originally at before. So when you open the app, if you don't see it, exit the game fully, and them open it again. If you don't see it, if you have a Facebook or king account, it may have been somebody else who shares it with you. If not, there is probably some unknown refresh after having it for a long time

Vkbrown · Answer

I’ve been playing this game for years and had a lot of friends and was at the limit with lives. While playing today, they were there one minute and disappeared the next.