Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Anybody know how to fix not being able to send lives or receive requests?

I used to be able to receive requests from friends and send lives, and now I don't receive any requests and I cannot find a way to send lives at all. The envelope is still there, but nothing happens if I click it. I've tried on both my computer and my phone. If someone sends me request I never see it. Any suggestions?

Accepted answers

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Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2748623#Comment_2748623

Welcome back 🤗

Please post your problem through a new post and we will be happy to help you😊

Thank you.

Gary_Smith-2

Can't send help request keep getting "Oops try again"

Gary_Smith-2

https://community.king.com/en/candy-crush-saga/discussion/344315/anybody-know-how-to-fix-not-being-able-to-send-lives-or-receive-requests

I have the same problem

damoooo90

...

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/344315/anybody-know-how-to-fix-not-being-able-to-send-lives-or-receive-requests

Welcome to the friendly King Community.

If your game is disconnected from the server, you will not be able to exchange lives and your envelope will not work if there is no message in the envelope. In this case you can try to find a solution by following the simple troubleshooting steps below.

Check app update - Log out game - Restart device - Open game and Log in. (For phone app or Windows 10 app)

If you receive an error message while following the steps above, keep a screenshot of it.

Also if you are playing the game through Facebook and your app activity is blocked or expired, you will face this problem. In that case you need to renew the app permission and you will find the details in the link below.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Thank you!

kiara_wael

Hi and Welcome to our Community

Please see post below as this will explain this issue to you, but basically a new feature called candy connections being added to the game

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

and please check this page

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to our Community

Please see post below as this will explain this issue to you, but basically a new feature called candy connections being added to the game

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

and please check this page

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/344315/anybody-know-how-to-fix-not-being-able-to-send-lives-or-receive-requests

Welcome to the friendly King Community.

Check app update - Log out game - Restart device - Open game and Log in. (For phone app or Windows 10 app)

If you receive an error message while following the steps above, keep a screenshot of it.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Thank you!

damoooo90

...

Gary_Smith-2

https://community.king.com/en/candy-crush-saga/discussion/344315/anybody-know-how-to-fix-not-being-able-to-send-lives-or-receive-requests

I have the same problem

Gary_Smith-2

Can't send help request keep getting "Oops try again"

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2748623#Comment_2748623

Welcome back 🤗

Please post your problem through a new post and we will be happy to help you😊

Thank you.

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…