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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Why can't I use my gold bars to purchase anything or for extra moves
Answers
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Welcome to the King Community 🥰
The problem you mentioned may be due to various reasons so you need to try to solve it by following some troubleshooting steps.
There may be a problem with slow internet, internet drop or temporary reasons so check again if your problem is still there.
Check if your game app is fully connected to the server, because if the server is disconnected or there is a problem with the app error, you may encounter this type of problem.
You can also follow the troubleshooting steps below which may be helpful to solve this problem.
Check app update - Log out game - Restart device - Open game and Log in.
If you have the same problem after following the steps or if you get any error message, please let me know.
Thank you.
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Thank you for the reply😊 Sometimes this problem also occurs due to app error and the only solution for app error is to reinstall the app.(You must know that reinstalling the app will cause you to lose all saved boosters and unsaved levels.)
If you don't have booster stored then you can follow the step or you have to wait for next 72 hours as it may take mentioned time for me to get information from my team.
Thank you.
