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Help! Every time I failed a level and then offered watch video for more moves, the page went dark so I deleted app. I’d like to get the app back and go back to level I was at , not the start at level 1. Thanks
Welcome back 🥰
Since you didn't save your game with an account, your game data is completely deleted with App Uninstall. But you will not be disappointed because it will be possible to take you back to the level you were at😀
As the first step you need to create a Facebook or Kingdom account and connect the game through that account.
Second step, you need to contact our player support from game app and see steps below.
Go to Game start menu - Game Setting ⚙- Help Centre ❓- My Game Progress - Choose a Tropic - Contact us and send them an email.
Moreover, you can directly contact our player support by following the link below.
https://soporto.king.com/contact
Please remember to choose 'I lost my progress' as the subtopic and also mention what level you were on so Player Support can restore the game right away.
Thank you.
I wasn’t registered or saved information so please advise next steps. Thanks
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported, so there was no need for you to uninstall the app. However uninstalling the app will delete your game data unless you saved the game via Facebook or Kingdom.
If you saved the game through Facebook or Kingdom, you can log into the game using that ID and your game progress will be restored, details HERE.
If you haven't saved your game progress with an account, let us know and we'll let you know the next steps.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
