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Game not connecting to internet
For days my game won’t connect just spinning around I have tried everything
made sure I am on latest version on IOS, and Facebook
deleted cache
rebooted iphone
unistalled candy crush and reinstalled ( big mistake, because it won’t let me log in via fb, king or Apple, so now back at zero) have tried doing all of above several times, contacted king who just send me automated email of things to do and nothing works
have tried via mobile data and wife
i deleted my fb app again cleared cache and tried doing it through fb on safari it just says no internet
any ideas ?
how do I report to king and not just get automated response ?
thanks
Answers
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Hi @mes1 warm welcome!
You have asked your question in the forum of Candy Crush Friends Saga and have a problem with Candy Crush Saga. That's a different game. But don't worry, I'll ask a manager to move your question to the correct forum.
My colleagues will be happy to help you there: @kiara_wael @Sukanta_Biswas @PummyRaj @bearwithme.
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Sorry for the delay 😥 As per your screenshot it is clear that your game app is corrupted and in such case the solution is to reinstall the app.
By reinstalling the game app you will get the solution but you will lose all your saved boosters and unsaved levels.
I hope you understand my point, feel free to let me know if you need any more information.
Thank you.
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I have uninstalled and reinstalled several times and because it won’t let me login I can’t retrieve my high score and it’s set to 0 , so it looks like it might well be goodbye candy crush it took me years to get to the saved level I was on, I’m not going to start from scratch again
thanks
