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every single time i play I get "UPDATE NEW TERMS"

Anileya
Anileya Posts: 17

Level 2

I've played 3 times today and still get this. i play on desktop windows 10 updated Chrome. all ad blocking extensions are turned off for candy crush saga pages. i am incapable of saving lives or playing more than the 5. this has been going on for 2 months.

Answers

  • PummyRaj
    PummyRaj Posts: 44,056

    Hello @AnileyaπŸ€— Hearty Welcome to our sweet King Community!

    I am sorry to hear about the annoying pop-up in your game!! I will have to find out what to do to get rid of this pop-up, as it has been a while since I played on my computer!

    But, I can tell you one thing for sure that "Ad Blocking extensions" will not help you with this, as this pop-up is in-game related, but not outside agency!!


    Do you see an X at the top right corner of that pop-up? If so, as of now, I would suggest you to just click that X and continue playing. I will get back to you once I find some information about it.

    If you have any questions in the mean time, please type in the blank box given below to my comment.

    Talk to you soon. Have a great rest of the day🍫🍫

  • Anileya
    Anileya Posts: 17

    Level 2

    no this is absolutely not answered-there is no check box or x box or any other box when the "update" comes on. the only thing you can do is hit "accept" thats it. whats really bothering me is if I paid for extra lives-they'd be gone-money wasted/stolen. none of this is acceptable.

  • PummyRaj
    PummyRaj Posts: 44,056

    Hmm!! When I see that "Update New Terms" pop-up in my game, it does come with an X at the top right corner. Hence, I thought it is the same in your game tooπŸ€”

    Can you post a screenshot of that pop-up for me please?

    To add the screenshot, click on the 2nd icon located in the bottom left corner of the open comment box.

  • Anileya
    Anileya Posts: 17

    Level 2

    this is exactly what comes up every single time i play candy crush. all lives are gone. all the everything are gone. i apologize for the delay i have been in hospital since last Thursday & was released last night.

  • trublz
    trublz Posts: 13

    Level 2

    I have the same thing happening to me and it's so frustrating. Now all my events and race and everything else is GONE !!!!!!!!!!!!!!!!!

  • Anileya
    Anileya Posts: 17

    Level 2

    here we go again-every single time i play it drags me back to zero. formally complain to fb.

  • PummyRaj
    PummyRaj Posts: 44,056

    Hello dear @AnileyaπŸ€— Welcome Back!

    Hope you are doing alright now and everything is ok! Thank you for the screenshot!!

    I am so sorry for not getting back to you earlierπŸ€¦β€β™€οΈ Let me check with our Candy In-charge and get back to you!

    Thank you for your patience and talk to you soon🍫🍫

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