Candy Crush Saga

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Is there any reason why i do not receive Morts Helmut or the Spaceship boosters, apparently I'm not

the only one this has been a week since it won't load

Accepted answers

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

All comments

michgirl0422

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Agree with Glen Robins, some players have not had this problem. So they were able to do boards. Its impossible when board has a small limited amount of moves , we want to spend money to complete. I am at the highest levels, i would hate to be forced to quit. PLEASE GET THIS FIXED!

CEG-2

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

I absolutely agree with both your theories.

CEG-2

Hi Dean, I am very surprised that your friend has it on their computer because I was told by a King Admin that it had been taken off the computer. There is a glitch in the HTML5 coding and until they can resolve it, the challenge is only available on mobile devices.

It is NOT available on mobile devices!!!

Deon_Myburgh

Hi Dean, I am very surprised that your friend has it on their computer because I was told by a King Admin that it had been taken off the computer. There is a glitch in the HTML5 coding and until they can resolve it, the challenge is only available on mobile devices.

Strange, I hear you, but she does.

Globb

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

It doesn't appear to be a glitch at all, and King's responses are confused. On the CC wiki site it states clearly: "if the player exits a level before he/she hits the "give up button", he/she will keep his/her helmet. However, he/she won't be able to keep any sugar track candy." This statement is now untrue. Four weeks ago QueenMia responded to another Forum question about missing space helmets by saying that particular feature had been removed on purpose (after feedback from a random test group blah blah: who are they kidding?). Nor is it conceivable that King's techies have been unable for a week to solve their total disappearance from PCs.I suspect that they just want to close this game down at level 4000 - the limit is currently 3,845 - and are doing all they can to deter long-standing fans from playing. Either that, or they are cynically making money from the simple fact that these levels are impossible without a whole battery of boosters. Either way, I can't be alone in thinking, good riddance.

Creative_Elsa

Hi Dean, I am very surprised that your friend has it on their computer because I was told by a King Admin that it had been taken off the computer. There is a glitch in the HTML5 coding and until they can resolve it, the challenge is only available on mobile devices.

Glen_Robins

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Hope this is fixed soon, otherwise I'm off, probably took it off to see if they can get us to spend our money instead !! Poor show King !!!

Deon_Myburgh

one of my mates have still got it on their computer, i thought it was just mine until now

CEG-2

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

I am playing on an iPad so it is NOT just limited to PC/browsers. Par for the course “Elsa”, your information is incomplete or just plain wrong.

Kamlesh_Soni

Been almost 5 days an still no space ships or Motts helmut

Linda-47_2

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Your glitch has not only taken fun events dash and helmet off, it has changed games, such as moves and even the whole . Please stop changing ...

Andrew_Endymion

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

It's so weird how these glitches never stop King from releasing new levels, though. Must be just a coincidence...

Jon-2

Can't clear one level without space dash, guess i'm done playing until they bring it back

Suzy_Fuller

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

Elsa, are you certain of your information? Because we have been promised many things. Like when we complained about a test group getting fewer moves on certain levels, we were told that the developers were cutting back on that. And instead, both the test group (number of people affected) and the number of levels affected were both expanded. So now there are over 1000 levels with reduced moves. And people are angry. And you folks who answer these questions now have a questionable reputation. I would not care to associate my name to so much incorrect information. I hope you're happy with your choices, though. I hope you're at least getting compensated.

Frank_Czarnecki

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Thank You

Creative_Elsa

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

Kamlesh_Soni

Hi Elsa Thanks Any idea by when they should resolve this issue.

Thanks

Creative_Elsa

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Welcome! 👋

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Accepted answers

Creative_Elsa

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

All comments

Creative_Elsa

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Kamlesh_Soni

Hi Elsa Thanks Any idea by when they should resolve this issue.

Thanks

Creative_Elsa

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

Frank_Czarnecki

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Thank You

Suzy_Fuller

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

Jon-2

Can't clear one level without space dash, guess i'm done playing until they bring it back

Andrew_Endymion

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

It's so weird how these glitches never stop King from releasing new levels, though. Must be just a coincidence...

Linda-47_2

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Your glitch has not only taken fun events dash and helmet off, it has changed games, such as moves and even the whole . Please stop changing ...

Kamlesh_Soni

Been almost 5 days an still no space ships or Motts helmut

CEG-2

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

I am playing on an iPad so it is NOT just limited to PC/browsers. Par for the course “Elsa”, your information is incomplete or just plain wrong.

Deon_Myburgh

one of my mates have still got it on their computer, i thought it was just mine until now

Glen_Robins

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Hope this is fixed soon, otherwise I'm off, probably took it off to see if they can get us to spend our money instead !! Poor show King !!!

Creative_Elsa

Globb

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

Deon_Myburgh

Hi Dean, I am very surprised that your friend has it on their computer because I was told by a King Admin that it had been taken off the computer. There is a glitch in the HTML5 coding and until they can resolve it, the challenge is only available on mobile devices.

Strange, I hear you, but she does.

CEG-2

Hi Dean, I am very surprised that your friend has it on their computer because I was told by a King Admin that it had been taken off the computer. There is a glitch in the HTML5 coding and until they can resolve it, the challenge is only available on mobile devices.

It is NOT available on mobile devices!!!

CEG-2

Hi Kamlesh, I am not privy to that information so I guess I wait along side you to find out when it returns. It is available on mobile but not on the computer/browsers.

I absolutely agree with both your theories.

michgirl0422

Hi Frank, yes there is a reason. The studio took it off because there is another glitch and they are trying to resolve it. Once it's fixed you will see it back again.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.