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Level 2
How do you separate candy crush accounts which have merged?
No way, if two accounts got merged together by logging in the game at the same time of your two king account you will only get First game ID(According to Creation Date) . Second game ID will be vanished. Your one Game ID has two email account that time after merging.
Can you tell me in details. How did it merge?
When I log in using my details it shows the name of that other person's account and when she logs in with her details it shows my name and picture
It's difficult to separate two accounts right now. Do you remember both account Game ID? King support team can help you if they have option to separate merge account. What's your and her game ID? And which game ID is now showing to your account?
We logged into our accounts using the same phone
The same thing i have faced in 2020, As of now you can't separate each details because both account transformed into 1 account now. You should have deleted app data before login into another account using the same phone. I'll move your issue to our Moderators if they can help you.
We logged into our accounts using the same phone
Ouhk thank you I'll wait for a response
Ok. If u do not get response reply me again. Here.