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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
It was fixed over weekend but constantly getting the black screen again today. Please fix this. Quitting app does not clear problem
Back to normal over weekend, but same problem this morning
Issue still not resolved, I am using an Apple iPhone.
I’ve been having the black screen issue for the last two days.
Same! I know I’ve reported it already…I finally reached Level 10,000 and was thinking of deleting the game. This issue with the Ads being an option, but not showing up is not helping. I’m giving it one more day, if it’s not fixed, I quit. It’s supposed to be relaxing??? Not lately.
Where’s tech support? Why isn’t this issue being fixed? It’s been over a week now for me.
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon. You can check HERE to get the latest information.
Thank you.
Everytime I play and it goes to commercial I get a black screen and lose my game I was playing
When will this problem be addressed
When will this be fixed it’s very frustrating
Game still isn’t working it’s getting very frustrating to say the least
I’ve been having the same problem for several weeks, I have reported the issue several times. They are probably tired of hearing from me… However, the problem continues to occur. It’s very frustrating 🥴
You’re not alone. It’s been a problem for many players since the last update on August 18. Nothing is being done about it. Player support has not been helpful. I’ve been trying to get the problem resolved on my iPhone for 6 days now.
What is going on with Candy Crush can’t get videos the screen goes black have to shut down to get back to the game.I’ve never had problems with this now it’s constantly doing that
That didn’t work
I don’t get adverts after update
These are the screens I get
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported for more info Here
After partially completing a level and I go to watch add to get extra moves my screen goes black and I have to kill the game. This has been happening for 2 days now, and was happening approx 10 days ago, but seemed to get resolved until now again
Same issue here on iPhone 13. Select the ad, no ad shows, just the black screen with white banner on top - I have to close my game and restart it or I try shutting down my phone and restarting; that’s not alleviating the issue now - it was earlier this week. So, safe to say, it’s not fixed yet. It’s extremely frustrating!
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Why I am getting ads to get prizes?
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
