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All boosters on FB just disappeared when i logged in today - 🚫 SOLVED!

KMcCain
KMcCain Posts: 3

Level 1

edited August 2023 in Support

Logged in this morning and all boosters have disappeared.

Best Answer

  • QueenB
    QueenB Posts: 15,438
    Answer ✓

    Hi everyone,

    I just wanted to let you all know that we have reported this issue with the Studio and are currently looking at what might have happened.

    This issue seems to only affect Boosters that you have saved up tough the Facebook browser. On mobile, your boosters should be fine 😉

«13

Answers

  • Mayahart
    Mayahart Posts: 7

    Level 2

    Where have my rewards gone ?

  • Mayahart
    Mayahart Posts: 7

    Level 2

    edited August 2023

    Something is wrong with this game all my rewards are gone ,and I am not getting any of my daily rewards .

  • kiara_wael
    kiara_wael Posts: 157,001
    edited August 2023

    Hi and Welcome to our Community

    Thank you for the feedback. If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

  • kiara_wael
    kiara_wael Posts: 157,001

    Hi and Welcome to the King Community

    Boosters shouldn't disappear for no reason, but there are just too many reasons for us to explain why yours might have disappeared.

    As you are probably aware your boosters are stored on the memory of the device on which you won them. Any change that affects your devices memory can wipe out the memory of your boosters.

    Please check links bellow about lose booster Here

  • Sassystay
    Sassystay Posts: 72

    Level 3

    This has happened to me..... Usually there's an update, or it's all possible that you could be saving your game in several different places. Check out were your saving your game. Also if you happen to uninstall your game & reinstall they tell you that you'll lose all boosters and gold bars !¡!! Be careful & read everything. They make you aware. That's very positive part of Candy 🍬 Crush.

  • Les_Storey
    Les_Storey Posts: 1

    Level 1

    All of my Bombs Fish candy boms disappeared too, i bought some and won some over the years there were over 20 of each?????

  • kiara_wael
    kiara_wael Posts: 157,001
    edited August 2023

    Hi and Welcome to the King Community

    Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

    Contact us

    https://soporto.king.com/contact

  • CrabePanda
    CrabePanda Posts: 2

    Level 1

    my inventory is empty. Why ??????

  • kiara_wael
    kiara_wael Posts: 157,001
    edited August 2023

    Hi and Welcome to the King Community

    Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

    Contact us

    https://soporto.king.com/contact

  • Buckyball
    Buckyball Posts: 0

    Newbie

    This morning I relaized that all my boosters are gone (play on Facebook), gold is still there. WTF is goping on? I had hundreds of everything and want to have that reinstated.

Hey! Would you like to give us your opinion?