Black screen when watching ads - 🚫 Issue reported!

sandralee22 · August 2023

When will this be fixed it’s very frustrating

sandralee22 · August 2023

When will this problem be addressed

janeva76 · August 2023

Everytime I play and it goes to commercial I get a black screen and lose my game I was playing

Sukanta_Biswas · August 2023

https://community.king.com/en/candy-crush-saga/discussion/416675/black-screen

Welcome to the King Community 🥰

The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon. You can check HERE to get the latest information.

Thank you.

losin51 · August 2023

Where’s tech support? Why isn’t this issue being fixed? It’s been over a week now for me.

ShellSlatz · August 2023

Same! I know I’ve reported it already…I finally reached Level 10,000 and was thinking of deleting the game. This issue with the Ads being an option, but not showing up is not helping. I’m giving it one more day, if it’s not fixed, I quit. It’s supposed to be relaxing??? Not lately.