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Hi MargaretB, can you please do a print screen and upload it here so that we can get a better idea of what portals you are talking about?
Hi Margaret, thanks for posting the print screens and thanks for letting me know that you moved past that level. I will keep my eyes open here during the weekend to see if anyone else has issues with this on their mobile device.
Hi Margaret. Did you ever receive help from the developers? I have been experiencing this same exact problem! I have contacted King three times with no success. I didn't even realize there was a problem. I just thought perhaps mobile apps were different than the computer version until I came upon a level where it was impossible to complete it since there was no portal to enter the fruit! The conveyor belt just keeps looping with no portal to enter! I wasted so much $$ on boosters.
Maybe it's just a scam.