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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
So disappointed in the response I received from King…my account even changed my name and took away my friends and all of the gold that I PAID FOR !
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I want to thank you Pummy for making me try again (I was giving up) but most of all I want to thank Frank from customer care who saved me! You are the best Frank ! Thanks a million!
Thanks so much for trying Pummy…I have submitted another request following your instructions…fingers crossed…and thanks for trying to help me!
Hello @Aine🙋♀️ Happy Thursday 🍁
As promised, I have talked to our Community In-charge and they said you can send a new complaint to the Player Support. Please follow the steps described in this link on your mobile device or the App version on your computer —> https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue#latest
Hope everything goes alright and you receive your missing gold🤞
Thank you for joining our Community and have a great rest of the day🍫🍫
So sorry to know that @Aine😕
And, I agree! We can build the streak within no time for sure!
Few questions... which device are you using to play the game?
Did you contact the Customer Support team from your computer or mobile device?
Do you remember the "option" you have used to send your complaint? The reason I am asking this is -- for each issue, there is a different option for us to choose!
From what I understood, the email you have shared above is talking about missing features/events, but nothing about your lost Gold Bars!! After you send me your reply, I will talk to our Candy Community In-charge and get back to you👍️
** From what I have seen until now (and per the Rules), the Player Support team never ignores players' purchases and they always reimburse the items that were purchased!!
well if it is so it' unlikely they would dedicate resources to fix your problem unless it affects multiple users.
And I don’t care so much about the daily win streak…I do, however, care very much about the gold bars that I paid for…
Nope…they said it was a glitch?
It is a long email but this will give you the gist…
Hello @Aine🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issue in your game!!
Did you contact the King Player Support team? Can you show me a screenshot of the message you have received?
I am thinking that, it might have been the "automated email" that we receive as an acknowledgement after receiving our complaint!!
One of the agents will get back to you within couple of days. Sometimes, when they are busy, it will take a while for them to get back to you. Please don't worry!! If you do not hear from an agent within 3 days, please send a reply to the first automated email you have received! An agent will be with you shortly👍️ Also, please do not send multiple complaints as it will only delay the process!!
If you have any further questions, please post back by typing in the blank box given below to my comment.
Hope everything goes alright and you will enjoy your game again🍫🍫
what kind of response? you broke TOS?
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It seems impossible to clear the sprinks on this level. It’s only 2 you have to clear. I haven’t even saw the 2nd one yet. Any suggestions about this level? It is a legendary level.
Hey guys, I haven't posted in a while. Truthfully, I've lost interest. Nothing ever changes. But right now, I am SO PISSED that I need to vent. I am sick of the constant Elite CR musical chairs game every weekend! By King's definition, this is supposed to be a "weekend only" event! So how, do I ask you, does it make sense…
Ever since I recharged the booster, the extra live videos have stopped coming. Can I know why this is happening?
how come when I buy something for 14.99 it charged me over 49 dollars
Hello there and Welcome to a Brand New Year 2026! All of amazing Candy Crushers! 🎆2️⃣0️⃣2️⃣6️⃣ For this contest all you need to share is... What is Your New Year's Resolution in 2026? 🎆2️⃣0️⃣2️⃣6️⃣ Tiffi and Yeti were really super glad to share their New Year's Resolutions in 2026 : 🎆 Rewards 🎆 6 lucky players who qualify…
