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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
So disappointed in the response I received from King…my account even changed my name and took away my friends and all of the gold that I PAID FOR !
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I want to thank you Pummy for making me try again (I was giving up) but most of all I want to thank Frank from customer care who saved me! You are the best Frank ! Thanks a million!
Thanks so much for trying Pummy…I have submitted another request following your instructions…fingers crossed…and thanks for trying to help me!
Hello @Aine🙋♀️ Happy Thursday 🍁
As promised, I have talked to our Community In-charge and they said you can send a new complaint to the Player Support. Please follow the steps described in this link on your mobile device or the App version on your computer —> https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue#latest
Hope everything goes alright and you receive your missing gold🤞
Thank you for joining our Community and have a great rest of the day🍫🍫
So sorry to know that @Aine😕
And, I agree! We can build the streak within no time for sure!
Few questions... which device are you using to play the game?
Did you contact the Customer Support team from your computer or mobile device?
Do you remember the "option" you have used to send your complaint? The reason I am asking this is -- for each issue, there is a different option for us to choose!
From what I understood, the email you have shared above is talking about missing features/events, but nothing about your lost Gold Bars!! After you send me your reply, I will talk to our Candy Community In-charge and get back to you👍️
** From what I have seen until now (and per the Rules), the Player Support team never ignores players' purchases and they always reimburse the items that were purchased!!
well if it is so it' unlikely they would dedicate resources to fix your problem unless it affects multiple users.
And I don’t care so much about the daily win streak…I do, however, care very much about the gold bars that I paid for…
Nope…they said it was a glitch?
It is a long email but this will give you the gist…
Hello @Aine🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issue in your game!!
Did you contact the King Player Support team? Can you show me a screenshot of the message you have received?
I am thinking that, it might have been the "automated email" that we receive as an acknowledgement after receiving our complaint!!
One of the agents will get back to you within couple of days. Sometimes, when they are busy, it will take a while for them to get back to you. Please don't worry!! If you do not hear from an agent within 3 days, please send a reply to the first automated email you have received! An agent will be with you shortly👍️ Also, please do not send multiple complaints as it will only delay the process!!
If you have any further questions, please post back by typing in the blank box given below to my comment.
Hope everything goes alright and you will enjoy your game again🍫🍫
what kind of response? you broke TOS?
Hi Candy Crushers – are you ready for some holiday fun? This is one of eight games that are part of a community wide contest event. You have a chance to be one of 3 lucky winners of 50 Gold Bars and a special booster in each contest. Once you have entered at least one of the eight contests, go to the Community…
Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game… you’re in the right place. Here’s what’s coming your way this December. 🎉 Candy Unwrapped…
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…
VVamos
Have you passed level 3000 and beyond yet?!? If yes, simply post a picture of your map like this below 👇🏻 to show you’ve reached level 3000 And you will earn this exclusive Saga only badge 👇🏻 No account yet? Sign up right here to participate! Terms and Conditions here
Hello there! All of amazing Candy Crushers! 🌟 It's time for another fun Candy Crush Saga Community Contest This contest is a continuation of the previous Stars collection, (15, 30 and now 45)! ,Are you ready to collect 45 New Stars from Your New Levels? 🌟 🌟 How can I participate? 🌟 Post a screenshot of your current level…
Why am I not allowed to make my purchase it has had me change my Google account password twice I don't know of any Candy crush password I changed it to* and it will not accept it I want to make a purchase $4.99 is that okay *Edited by CM:⛔️ That’s too much personal information - Our House Rules
