My gold has disappeared and Kings response is tough luck?

Hello @Aine🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are experiencing issue in your game!!

Did you contact the King Player Support team? Can you show me a screenshot of the message you have received?

I am thinking that, it might have been the "automated email" that we receive as an acknowledgement after receiving our complaint!!

One of the agents will get back to you within couple of days. Sometimes, when they are busy, it will take a while for them to get back to you. Please don't worry!! If you do not hear from an agent within 3 days, please send a reply to the first automated email you have received! An agent will be with you shortly👍️ Also, please do not send multiple complaints as it will only delay the process!!

If you have any further questions, please post back by typing in the blank box given below to my comment.

Hope everything goes alright and you will enjoy your game again🍫🍫

So sorry to know that @Aine😕

And, I agree! We can build the streak within no time for sure!

Few questions... which device are you using to play the game?

Did you contact the Customer Support team from your computer or mobile device?

Do you remember the "option" you have used to send your complaint? The reason I am asking this is -- for each issue, there is a different option for us to choose!

From what I understood, the email you have shared above is talking about missing features/events, but nothing about your lost Gold Bars!! After you send me your reply, I will talk to our Candy Community In-charge and get back to you👍️

** From what I have seen until now (and per the Rules), the Player Support team never ignores players' purchases and they always reimburse the items that were purchased!!