Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I posted the above-mentioned with a screenshot and Laura Grosvenor was kind enough to respond that she would pass this on to the moderator. This was 3 months ago and I have yet to receive a courtesy reply from a moderator to date. It is baffling!
Hi Cezdiamond,
Kingdom profile picture on roadmap: blank face for both Candy Crush Saga and Candy Crush Soda Saga, missing for Farm Heroes Saga and yes for Farm Heroes Super Saga
Strong WIFI connection: yes
Correct level: yes
Problem across multiple games: yes
Thank you.
Hi @JustMe I just want to check a few things as there are many threads and it is a little hard to follow
- Do you see your Kingdom profile picture on the roadmap?
- Do you have a strong Wifi connection?
- Can you see your correct level?
- Is the problem across multiple games?
That would be great, Elsa. Thank you for caring and have a good rest of the day.
I am going to forward this message to @Cez again and ask her to find out if she can get you a solution. She's gone for today but I'll leave it for her to check when she comes back in tomorrow morning.
Elsa, I did not get a pop-up request to sign in to Facebook. Please let me know if you find out anything else. I tried to log out of the Kingdom account to reset but was unsuccessful. The "Account Settings" and "Edit Profile" features are missing as well.
You would get a pop up box telling you to log into Facebook. That's what a couple of people told me during the weekend. I don't play the games through Facebook at all! Nothing but problems.
Hi Elsa,
How can I tell if the game wants me to log in to Facebook? If this is a glitch I hope it is fixable soon. I lost out on rewards for Dexter's Space Race which ended this morning when this issue started last Thursday. I have no challenges, contests or quests at this time. Thank you.
Hi Just Me, is the game making you log into Facebook because I think this is a new glitch that might have started during the weekend. I passed the information along so I have no clue if and when that will be resolved.
I will have to bid adieu after all. I tried logging out of the account for Candy Crush Saga but the response was “no internet connection found”. I am stuck up a creek without a paddle and in tears. I play on two devices, both android, and am afraid to uninstall and reinstall because I will lose all the boosters that either were purchased as part of packages or earned. The problem is the Party Booster and UFO in Candy Crush Saga, and Clean-Up and Egg Cracker in Farm Heroes Saga are not available for sale. It seems I have become non-existent. I cannot send lives to other players in Farm Heroes Super Saga even though my panda avatar is being displayed. It is still a blank face on the rest of the games. I am really devastated to have made it this far and accumulated so much to lose everything. I have already installed two non-King games if there is no recourse. Thanks nevertheless for all your help during this crushing journey.
Thank you. I hope there is a resolution soon.
I'm not sure since you aren't playing through Facebook. I am puzzled about the profile picture because if that is what is happening to you I read from another player that her profile picture is blank. That might be a new glitch starting. I told Cez that you replied back so let's see what she finds out and writes here.
I stand corrected when I said Candy Crush Saga was the only one affected. The Daily Spin Wheel is no longer available as of this morning and I am not sure what is going to be missing next. My profile is also not appearing in Candy Crush Soda Saga, Farm Heroes Saga and Farm Heroes Super Saga. Thank you for the troubleshooting tips. I have never connected to Facebook to play any King games. I remember one incident where I connected to Facebook and it brought me back down to level 1. I have a Kingdom account and all my progress is saved there. Will the instructions to reset still apply? Clearing cached data on the device is not an option because it causes challenges, quests and treasure chests to be deleted. I think this may be the end of the road for me if nothing else works.
Hi Just Me, let's try some troubleshooting to see if you can get things back to "normal". Follow the steps on here: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device
Hi Elsa and Cezdiamond,
Elsa, words cannot express how grateful I am for your nice words and wonderful assistance in this matter. Thank you Cezdiamond for your immediate action as soon as you were informed of this issue. Can you please tell me what you had added to my account? Was it gold bars and/or boosters. I am sorry to trouble you but I could not determine what it was. Elsa, I have another problem now. I am connected to WIFI but for some reason my avatar is a blank face instead of a panda. The Buddy Challenge is missing and Piggy Bank containing 60 gold bars which I had earned is showing 0. I did not delete the challenge and was saving the gold bars for a "rainy day". It was working great earlier and only happened when I opened the game to find out what kind of goodies had been sent to my account after I received the notification in this post. I am not sure how to fix it. My avatar display is fine in other King games. Please advise.
Thanks @Cez for helping this awesome player!
Hi @JustMe I am sorry it appears that this question was lost and we did not see this update yet.
I have added some goodies to your account as a gesture of goodwill!
Thanks :-)
Also a thanks to @Laura and @Elsa for flagging this!
I know that I'm addicted but I don't think I could ever use 150 gold bars because that is a lot of money! I'm sure there are loads of players who spend that much and more. That is why I play more than just this one game because if I can't clear a level on the 2nd or 3rd try I just close the game and go onto the next game. When I run out of games to play I watch TV instead!
Yes. It was not my fault but an issue with that level that resulted in the use of numerous boosters just to pass it. I hope there will be some kind of compensation. Did you see the post "Glitch on level 3479" by another player regarding this? She used 150 gold bars and all her available boosters and still could not pass it. She was also asking for them to be restored.
Hi Just Me, I hope that you can get some compensation for this but only she can decide that. Are you doing the sugar drop challenge to get the free boosters?
I appreciate your help and hope to get some compensation. I had to do what I did the second time around to finish the level by using lots of boosters. It was to avoid the fruit going down the same column, getting stuck and not exiting due to the way the fruit was moving while playing.
New here? Sign in or create an account to join the fun.
Hi Just Me, I think I have written you before. Laura did pass along your message but the studio doesn't change the levels if only one person has difficulty. It takes quite a few complaints about the same level before the studio considers a change.
I don't know how many moves you are showing on your game, but this person does a great job of offering tips along with the video: https://candycrushsagaallhelp.blogspot.com/2018/06/candy-crush-saga-level-3479-tips-and.html
I did search here on King Care to see if anyone else reported this level and got this one message: https://care.king.com/en/candy-crush-saga/question-1435535715
If you scroll down you can see Danielle, Kate and Emmanuel cleared it. Once the studio sees that the players are clearing the level, unfortunately, they won't make the change. Kate created a video showing how she did it.
If you read my original post it was a glitch that caused the fruit not to go through the exit on the right side. Please see the explanation and screenshot. I had to use lots of boosters to pass the level when I did it the second time. It was not about the number of moves. I was asking for compensation. Thanks.
HI Just Me, sorry if I misunderstood your message. I just went into your questions and found the original post. I am going to post the link here: https://care.king.com/en/candy-crush-saga/level-3479
And now I am going to elevate this to a King Admin. I'm not sure if she can offer you replacement but I will let her come here to respond to you.
There is no need for apologies. Thank you for your quick response.
I sent her a message but she is in Spain so they are 6 hours ahead of us. So it's mid afternoon there. If you don't hear from her today, perhaps she'll write you here tomorrow.
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔
Extra point not recieved to live video
اسعار الشرا داخل اللعبه غالي جدا
Pedido14:09 D 46 .11 45% uprigaao Você comprou Extra small offer (Candy Crush Saga) usando Pix Número do pedido: GPA.3367- 6909-6233-87690 Data do pedido: 2 de dez.de 2025 20:52:13 BRT
When watching als normaal gives a bonus, but now whe I watch an add it Just continues the game not geving the promised extras
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
