Level 3479

Hi Cezdiamond,

Kingdom profile picture on roadmap: blank face for both Candy Crush Saga and Candy Crush Soda Saga, missing for Farm Heroes Saga and yes for Farm Heroes Super Saga

Strong WIFI connection: yes

Correct level: yes

Problem across multiple games: yes

Thank you.

Hi @JustMe I just want to check a few things as there are many threads and it is a little hard to follow

- Do you see your Kingdom profile picture on the roadmap?

- Do you have a strong Wifi connection?

- Can you see your correct level?

- Is the problem across multiple games?

That would be great, Elsa. Thank you for caring and have a good rest of the day.

I am going to forward this message to @Cez again and ask her to find out if she can get you a solution. She's gone for today but I'll leave it for her to check when she comes back in tomorrow morning.

Elsa, I did not get a pop-up request to sign in to Facebook. Please let me know if you find out anything else. I tried to log out of the Kingdom account to reset but was unsuccessful. The "Account Settings" and "Edit Profile" features are missing as well.

You would get a pop up box telling you to log into Facebook. That's what a couple of people told me during the weekend. I don't play the games through Facebook at all! Nothing but problems.

Hi Elsa,

How can I tell if the game wants me to log in to Facebook? If this is a glitch I hope it is fixable soon. I lost out on rewards for Dexter's Space Race which ended this morning when this issue started last Thursday. I have no challenges, contests or quests at this time. Thank you.

Hi Just Me, is the game making you log into Facebook because I think this is a new glitch that might have started during the weekend. I passed the information along so I have no clue if and when that will be resolved.

Hi Elsa,

I will have to bid adieu after all. I tried logging out of the account for Candy Crush Saga but the response was “no internet connection found”. I am stuck up a creek without a paddle and in tears. I play on two devices, both android, and am afraid to uninstall and reinstall because I will lose all the boosters that either were purchased as part of packages or earned. The problem is the Party Booster and UFO in Candy Crush Saga, and Clean-Up and Egg Cracker in Farm Heroes Saga are not available for sale. It seems I have become non-existent. I cannot send lives to other players in Farm Heroes Super Saga even though my panda avatar is being displayed. It is still a blank face on the rest of the games. I am really devastated to have made it this far and accumulated so much to lose everything. I have already installed two non-King games if there is no recourse. Thanks nevertheless for all your help during this crushing journey.

Hi Elsa,

Thank you. I hope there is a resolution soon.

I'm not sure since you aren't playing through Facebook. I am puzzled about the profile picture because if that is what is happening to you I read from another player that her profile picture is blank. That might be a new glitch starting. I told Cez that you replied back so let's see what she finds out and writes here.

Hi Elsa,

I stand corrected when I said Candy Crush Saga was the only one affected. The Daily Spin Wheel is no longer available as of this morning and I am not sure what is going to be missing next. My profile is also not appearing in Candy Crush Soda Saga, Farm Heroes Saga and Farm Heroes Super Saga. Thank you for the troubleshooting tips. I have never connected to Facebook to play any King games. I remember one incident where I connected to Facebook and it brought me back down to level 1. I have a Kingdom account and all my progress is saved there. Will the instructions to reset still apply? Clearing cached data on the device is not an option because it causes challenges, quests and treasure chests to be deleted. I think this may be the end of the road for me if nothing else works.

Hi Just Me, let's try some troubleshooting to see if you can get things back to "normal". Follow the steps on here: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

Hi Elsa and Cezdiamond,

Elsa, words cannot express how grateful I am for your nice words and wonderful assistance in this matter. Thank you Cezdiamond for your immediate action as soon as you were informed of this issue. Can you please tell me what you had added to my account? Was it gold bars and/or boosters. I am sorry to trouble you but I could not determine what it was. Elsa, I have another problem now. I am connected to WIFI but for some reason my avatar is a blank face instead of a panda. The Buddy Challenge is missing and Piggy Bank containing 60 gold bars which I had earned is showing 0. I did not delete the challenge and was saving the gold bars for a "rainy day". It was working great earlier and only happened when I opened the game to find out what kind of goodies had been sent to my account after I received the notification in this post. I am not sure how to fix it. My avatar display is fine in other King games. Please advise.

Thanks @Cez for helping this awesome player!

Hi @JustMe I am sorry it appears that this question was lost and we did not see this update yet.

I have added some goodies to your account as a gesture of goodwill!

Thanks :-)

Also a thanks to @Laura and @Elsa for flagging this!

I know that I'm addicted but I don't think I could ever use 150 gold bars because that is a lot of money! I'm sure there are loads of players who spend that much and more. That is why I play more than just this one game because if I can't clear a level on the 2nd or 3rd try I just close the game and go onto the next game. When I run out of games to play I watch TV instead!

Hi Elsa,

Yes. It was not my fault but an issue with that level that resulted in the use of numerous boosters just to pass it. I hope there will be some kind of compensation. Did you see the post "Glitch on level 3479" by another player regarding this? She used 150 gold bars and all her available boosters and still could not pass it. She was also asking for them to be restored.

Hi Just Me, I hope that you can get some compensation for this but only she can decide that. Are you doing the sugar drop challenge to get the free boosters?

Hi Elsa,

I appreciate your help and hope to get some compensation. I had to do what I did the second time around to finish the level by using lots of boosters. It was to avoid the fruit going down the same column, getting stuck and not exiting due to the way the fruit was moving while playing.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

That would be great, Elsa. Thank you for caring and have a good rest of the day.

Hi @JustMe I just want to check a few things as there are many threads and it is a little hard to follow

- Do you see your Kingdom profile picture on the roadmap?

- Do you have a strong Wifi connection?

- Can you see your correct level?

- Is the problem across multiple games?

Hi Cezdiamond,

Kingdom profile picture on roadmap: blank face for both Candy Crush Saga and Candy Crush Soda Saga, missing for Farm Heroes Saga and yes for Farm Heroes Super Saga

Strong WIFI connection: yes

Correct level: yes

Problem across multiple games: yes

Thank you.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Hi Elsa,

I posted the information you requested in the comment section. I truly appreciate that you and Cezdiamond are expending your time to help solve this issue for me. I look forward to receiving good news.

@Just Me please can you follow Elsa's link and let me know the numeric ID? This should contain 10 digits. Thanks!

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Thanks Elsa!

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Elsa, My ID is jordantomahawk88@gmail.com. Thanks.

Hi Cezdiamond and Elsa,

I found the user ID. It is 6630961816 and I am so sorry for the inconvenience and trouble I have caused.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

That's not the ID user # that we need. Did you go to the link above? I'll post it again here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it You will be looking for the King logo on top of the orange log in. I don't see where I can post a picture here so I"ll end this message and post what mine looks like. Have no clue what order it's going to show up but look for the orange background with my picture and an arrow pointing to where the ID # is.

You haven't caused any trouble at all for us! That is what we are here for. I am going to let her know that you have the ID #.

Hi Elsa,

Thanks. You are so helpful and kind. I am glad to have "met your acquaintance".

Hello! Thanks for the ID I have checked your account and everything looks good in terms of your progress and game accounts.

I am sorry about your Piggy Bank, is this still showing 0? The Buddy Challenge, has an opt out now can you double check that is not selected?

Thanks so much!

Thanks so much for this @Just Me now we know your account and everything is safe, I will need to pass this on for more information as I am not sure what the problem is.

Could you try one more thing and simply to log out of the Kingdom and log back in again?

I will then pass this on and get this checked.

@Just Me I am going to credit your account for the GBs from the Piggy Bank.

I have passed this on to our team but I will be completely honest we are unsure at the moment, we have not seen this happen before.

More people will be in tomorrow so they too will take a look, sorry I cannot help you myself at the moment!

Did you reinstall your game?

Also can you confirm which version of the game you have installed?

No, Cezdiamond, I did not uninstall and reinstall the games because I will lose all the boosters I have either earned, purchased as part of gold bar packages or reimbursed due to level glitches. The version is 1.136.0.3. I just opened the game but the 60 gold bars have not shown up. I know you have done the best you can and hope you will be able to glean more information tomorrow after brainstorming with the rest of the crew. Thank you so much for your help.

Hi @Just Me the system has updated now and you should see the Gold Bars, I see a total of 123 Gold Bars now.

I hope the team will be able to help with this later :-)

Thanks so much!