Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I need help!

I got logged out of my account and I’m on level 5530 something and it logged into my wife’s Facebook account and she doesn’t play candy crush and I can’t get back to my account! Can anybody help me? I’ve lost the whole game because it’s requiring me to log back in. Now I can’t log out and log back in. I’ve been playing this game for years and I’ve lost all my progress.

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Bob_Coiteux

Thanks for all your help. Support was able to figure it out.

bearwithme

https://community.king.com/en/blog/discussion/comment/2788030#Comment_2788030

Hi @Bob_Coiteux - I am sorry this happened to you - some other players have had similar experiences. I suggest you create a King account in the game. I know right now it would have you on level 1, but then you need to contact player support and let them know what level you were on. This will probably give you a new player ID but that should be OK. Once they restore you to your current level - go ahead and play a few new levels using your King account to save your progress.

Once you have done that - you can try and log out of the King account and try and log in to your FB account and see if that is successful in connecting you to your account and not your wife's. If it works - the King account and FB account can sync and then if you run into an issue with FB, you can just switch to the King account and vice versa. It is nice to have that flexibility because in the past both King and FB have run into temporary issues, luckily not both at the same time.

Please let me know if this works for you - if not I will see what else can be done to help you with this problem.

Good luck 😊

Bob_Coiteux

I’m not sure what to do. At this point, do I just delete the entire game, there’s an option to delete user, but I don’t wanna delete user. They asked me to send my game ID, I did, but it’s the ID that’s logged in with the other user. This happened to me before and they told me that I said it to where I wouldn’t have to login to save my progress, and that it forced me to save my progress, continue with Facebook, and that’s when it logged it to the complete different account that’s not even on my phone. I just don’t even know how this happened. I’ve probably lost all of my items, all of my lives, and all my progress. I guess I can start all over again. I’ve only been playing for like 10 years.

Bob_Coiteux

I’ve tried everything! The Facebook account is logged into isn’t even active on my phone. I went on the main desktop computer. It wasn’t there now I have to start all over again on my wife’s account, which is ridiculous. Why won’t it? Let me choose my Facebook account?

PrettyBubbles

https://community.king.com/en/blog/discussion/418819/i-need-help

Hi sorry to hear that my friend I will move you over to CCsaga where your moderators can advise you better 💓

@bearwithme @PummyRaj @kiara_wael @Sukanta_Biswas

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PrettyBubbles

https://community.king.com/en/blog/discussion/418819/i-need-help

Hi sorry to hear that my friend I will move you over to CCsaga where your moderators can advise you better 💓

@bearwithme @PummyRaj @kiara_wael @Sukanta_Biswas

Bob_Coiteux

bearwithme

https://community.king.com/en/blog/discussion/comment/2788030#Comment_2788030

Please let me know if this works for you - if not I will see what else can be done to help you with this problem.

Good luck 😊

Bob_Coiteux

Thanks for all your help. Support was able to figure it out.

Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…