The facebook acount of my dad has been hacked

Question

Hello, first, sorry if my english its not the better, im from Uruguay so mi first lenguage its spanish

My dad has been a Candy Crush player for years, he play trough his facebook account, but now he has been hacked, he is sad, we lost family photos and lot of memories

I want to see him better so if anyone can help yo restore his Candy Crush account that be nice, he dont want to start for the first level 😥

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/418976/the-facebook-acount-of-my-dad-has-been-hacked

Hi and Welcome to the King Community

You must first create a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.

You can also email them from here:

Contact us

https://soporto.king.com/contact

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/418976/the-facebook-acount-of-my-dad-has-been-hacked

I am really sorry you lost family photos and lots of memories! That is terrible and I hope you will get those back somehow. Surely getting those back should be more important than Candy Crush levels??. I don't really understand your priorities here..... Candy Crush is not important. It's only a stupid game.