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My game is freezing a lot, the videos appear but it says they are unavailable and what do I do? Do I uninstall the game from my cell phone and reinstall it? It's very difficult to play.
Thank you for the information about the device. Now you will find some troubleshooting steps for your device through the below link and by following the steps you can get the solution.
If any query please feel free to write back us.
Have a Pleasant Day!
my device is iphone!
Welcome to the King Community🥰
We are very sorry for your trouble and we will be happy to help you with correct information. Before uninstalling the game app tell me which device you are using for this game?
Is the device Android or Apple or any other brand?
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
