Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Ok ..

So, last night/early this morning when I was responding to the help thread, I got called out by a mod on this board. I'm not going to say names, but I felt like I was getting scolded. All I did was try and help a player with an issue, and issue I previously had and basically told her the same advice that was given to me by customer support. I figured ok, then I'll just tell her what was told to me. I received a message from another mod explaining the risk of uninstalling/reinstalling, but that was AFTER I had already sent the message to that player. I had no idea (customer support left out that detail) of the risks until it was explained by the female mod, which I appreciated.

In the message from the 1st mod, instead of saying, "Jiggy, you risk losing " whatever" if you do it that way, I was scolded like a child and then when I replied, I received a message that my responses were now being "checked" before submitting. Seriously? I could understand if I was causing issues, but all I did was try and help a player that was stuck. As much as I love helping others on here (I'm a nurse 😁), it might be best to stop it all together. I have never disrespected anyone in the community, but I felt I was last night. I will continue giving out lives as I've been doing, and if anyone is stuck and needs help, you are more than welcome to sent me a friend request. I will do my best to help you with the lives you need to move forward. As for anything else in the community, I'm just gonna keep my mouth 🤐.

Thanks,

Jiggy 😉

Welcome! 👋

Sign in or create an account to join the fun.

Comments

https://community.king.com/en/candy-crush-saga/discussion/comment/2803001#Comment_2803001

Seriously, this is still a topic? I made a post regarding my thoughts, never mentioning the mod, but it's obvious it can't be let go. What's the point in staying and helping in this community if this continues?

Jiggy

@Jiggyraff 1st, I said "I felt like they were scolding",

Yes, I understood that and that is why I said I thought you were being over sensitive.

https://community.king.com/en/candy-crush-saga/discussion/comment/2802598#Comment_2802598

I think it's possible to transfer CCS to a micro SD card because it's also playable offline( with some restriction). Every app connects to the internet at some point. But when we clear the app data, we also clear the app data from micro SD card memory. We can't just save the app data without using a special software. But I'm not sure if it is possible on Android.

Our member @ChrisFt explained how to do it on Windows( he plays Bubble Witch 3) but his article was deleted since he changed his account here in the community💔. I hope he will be back soon to restore the article.

https://community.king.com/en/candy-crush-saga/discussion/comment/2801722#Comment_2801722

Magnolia,

No no, I think there's some misunderstanding going on here. I'm aware of being able to transfer apps and its data to an SD card or external storage. What I'm asking or talking about is if the app data from CCS can be transferred since it's an online game. I'm a computer nerd, but since CCS is the 1st and only game of its kind that I've played, I'm not 100% sure if what can be done with other apps can be done with this one. I apologize if I was confusing before.

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2801623#Comment_2801623

Yes, it is possible to transfer apps to a micro SD card. But most newest devices don't have a micro SD card slot. When we transfer an app to external storage, we also transfer app data. If app is broken, we transfer all app data to a micro SD card. When we clear it, we also clear app data from SD card. I think it is not possible to save only app data . Maybe there are some experimental apps that allow to do it, but it's full of risk. But I heard it's possible to save a useful app data on Windows. We need some external software .

Our community member @ChrisFt is the expert😉. However I don't know if he is still active in the community...

https://community.king.com/en/candy-crush-saga/discussion/comment/2800480#Comment_2800480

PC gaming? Oh no, I was referring to android, which is why I mentioned playing on a tablet.. lol

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2799839#Comment_2799839

@Jiggyraff I'm not familiar with PC gaming, I only play on Android devices. But I heard it is possible to back up the data on Windows, using external apps. I don't know how to do it💔...

https://community.king.com/en/candy-crush-saga/discussion/comment/2795325#Comment_2795325

Alienscar,

1st, I said "I felt like they were scolding", which makes it different. In our wonderful world, it is a known fact that sometimes people see things differently. You read the comment and saw it one way, while I saw it as another. As for the "question", this was asked before I was advised regarding what mods can and cannot do (hence why it was asked to begin with). 😉

"Please just carry on as you are" .. lol

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2796485#Comment_2796485

Magnolia,

As I previously mentioned, bc I had gone through other steps to rectify the situation, uninstalling was my only option. I'm aware that the game's app data is stored in the device's storage, but I'm wondering though, is it possible to save the app data from CCS to external storage, the same way you transfer apps to a micro SD card to save or clear storage space? I know this is possible for most apps, but bc CCS is an online based game, I'm not 100% sure the same can be done. I also do not have a stock version of android on my Amazon fire tab. I installed and have been using a custom rom that allows me to tweak android and have certain settings not used or allowed in the regular version.

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2795233#Comment_2795233

I experienced insulting behavior many times in my life( online or face to face) but looking at that particular message from the mod ( @Alienscar posted a link) I cannot see any unfriendly words. She was just very direct and clearly explains what she wants to say. Sending comments for approval is a normal thing in the community. It happened to me many times( even a while ago). It is an automated system, mods have nothing to do with it.

https://community.king.com/en/candy-crush-saga/discussion/comment/2795232#Comment_2795232

I agree that sometimes reinstalling the app is the only way but our game moderators recommend to try other troubleshooting methods. When it doesn't work, they advice reinstalling the game . But it's the last recommended method . Boosters are usually saved in device storage so when we clear the app data, we lose them. Only game progress can be recovered.

Hello @Jiggyraff personally I think you are being a bit sensitive and do not see any issue with the message you received from the Moderator. The message reads like a friendly reminder not to tell people to uninstall their app. I do not see any 'scolding' occurring.

Please just carry on as you are.

Question. Are mods able to prevent people in the community from posting (triggering the approval needed message), and if so, do they have to get their own approval showing just cause or is it done just like that because "they felt like it" so to say?

The 'your comment will appear after it is approved' is an automated system that generally reacts to certain keywords. As Mods can't approve your posts then I think it highly unlikely that a mod has the power to trigger the approval message. As far as I know the only 'power' a Mod has over and a above a normal user of this forum is that they can make a thread read only. All other actions can only be completed by a Community Manager.

https://community.king.com/en/candy-crush-saga/discussion/comment/2794275#Comment_2794275

Right, it was on another thread. I understand mods wanting to prevent issues, but that person could have said it in a different way. I'm a mod on numerous websites, so I'm used to helping ppl with issues and I understand trying to prevent falsehoods from being spread, but like I said, I had already tried various methods to fix the issue, so my only option was to reinstall the game. I would have never told another player about reinstalling had I already known about the risks to this game (since that was mentioned after talking to customer support).

Not saying this is what happened, but I have seen the title of "mods" go to people's heads plenty of times, and when it does, they treat or talk to others horribly or with disrespect. Btw, me using the word "mod" is out of habit. I haven't used "moderator" in ages. 😉

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2793700#Comment_2793700

Magnolia,

At the time that I was having the issues, my only choice was to reinstall the game. I tried all that logging out, updating and restarting mess to no avail. When I reinstalled and logged back in, I was fortunate enough not to have lost any lives or boosters. I later found out that it's not "guaranteed" to lose the lives or boosters, but that it could still happen. Either way, because I received the info from customer support AND I didn't suffer any loss, I thought it was safe to "spread the word" so to say. It wasn't until after all that that I found out about the risk of uninstalling. 😉

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2795155#Comment_2795155

Hi Jiggy. I really honesty do not believe that any mod would trigger an approval needed message on your account. Those approval messages really are from bots, it's an automated system. I think it then goes to someone at King for approval, not the moderators. In fact, since I reached level 5 here in the community (and won the Candy Crusher of the month vote, all happening at the same time) I have not had ANY of my posts sent for approval, those experiences I wrote about were all before that. Nowadays I seem to be able to post whatever I like. I must have gained their trust...... I have heard that from level 5 you have certain privileges, for example we can send links to other community pages which anyone up to level 4 can't.

The mods can and do delete posts that are spam or offensive or that are in a foreign language or otherwise against the house rules. They do not have any powers but to enforce the house rules. I generally do think the moderators are trying to help and I cannot believe that what you are describing is personal. They are players themselves and report back to King, but I'm not so sure what exactly their relationship with King is, or if they get paid. King leave them pretty much in the dark about most aspects of the game. In fact it must be a really frustrating and ungrateful role in these days of so much anger and frustration, they get quite a bit of abuse. I once read a post calling QueenB a "lying snake", that was so horrible and I felt really sorry for her being attacked like that. I told that player off, after which he accused me of being a troll and then kept insulting me.

https://community.king.com/en/candy-crush-saga/discussion/comment/2793829#Comment_2793829

Hey Christine,

What I meant regarding being contacted by that mod was a reply to the message I sent another player. They posted a question, and I answered. A day or so later (don't remember how much time went by), I received a reply from that mod regarding the reply I had sent (again, to that player) mentioning the issue (I know, it can get confusing). I don't believe it was from a bot, as I have spoken to that mod on several occasions. Because of their name, I am unsure if they are female or male (not that it matters). After seeing the notification regarding waiting for approval on posts, I was able to reply to threads, but as of tonight, it's back on. I tried replying to Magnolias post above, only to receive the "approval needed" message again. As for it possibly being too long, it was about the length of yours above. I've previously posted with longer replies (with no issue), which is why I figured the "approval" was in retaliation from that mod for the reply I sent to the player. Just found it convenient, that's all. All of the replies (to that player and from the mod) were posted in the "somebody needs help" section. I attached a screenshot of the approval message for reference.

Jiggy 😁

Question. Are mods able to prevent people in the community from posting (triggering the approval needed message), and if so, do they have to get their own approval showing just cause or is it done just like that because "they felt like it" so to say?

https://community.king.com/en/candy-crush-saga/discussion/comment/2794090#Comment_2794090

I think it's about a thread on the forum here in the community not The Player Support section. Game moderator just wants to prevent unecessary problems and futher complaints from the players who lost their boosters. Reinstalling the game is the last recommended step . But first they advice to try other, less "invasive" troubleshooting steps( restarting the device, clearing the cache etc.)

https://community.king.com/en/candy-crush-saga/discussion/comment/2794073#Comment_2794073

I have never been contacted by a moderator.

https://community.king.com/en/candy-crush-saga/discussion/comment/2793829#Comment_2793829

In this case, the word "mod" is a shortcut from moderator...

https://community.king.com/en/candy-crush-saga/discussion/419348/ok

Oh no, Jiggy, don't be disheartened like that. I have never been contacted by a mod. How did they do this and which thread are you writing about? Are you quite sure this was a real person and not some automated bot? I am writing this because at the weekends usually all you get is bots answering here.

The issue of responses being checked before appearing here is an old one I have encountered numerous times and been very upset by. I also had a post deleted because I was trying to help a player who had posted a really pressing problem I could help with in a foreign language, and they just deleted my post so even I could not read what I had written, it was just gone. I was very upset about that, after all we are just trying to help. All of these acts of censorship are undertaken by an AI bot, so please don't take it personal! Posts are often sent for approval if they are too long, if you edit them and if you use the reply button all at the same time. There are a few odd words that if you use them will send a post for approval. It's all automated though. I sometimes copy a long post just before posting and if it goes to approval then I paste the same comment in the comments box without reference to the post I replied to. It then always gets posted without fail.

Comments

https://community.king.com/en/candy-crush-saga/discussion/comment/2803001#Comment_2803001

Seriously, this is still a topic? I made a post regarding my thoughts, never mentioning the mod, but it's obvious it can't be let go. What's the point in staying and helping in this community if this continues?

Jiggy

@Jiggyraff 1st, I said "I felt like they were scolding",

Yes, I understood that and that is why I said I thought you were being over sensitive.

https://community.king.com/en/candy-crush-saga/discussion/comment/2802598#Comment_2802598

I think it's possible to transfer CCS to a micro SD card because it's also playable offline( with some restriction). Every app connects to the internet at some point. But when we clear the app data, we also clear the app data from micro SD card memory. We can't just save the app data without using a special software. But I'm not sure if it is possible on Android.

Our member @ChrisFt explained how to do it on Windows( he plays Bubble Witch 3) but his article was deleted since he changed his account here in the community💔. I hope he will be back soon to restore the article.

https://community.king.com/en/candy-crush-saga/discussion/comment/2801722#Comment_2801722

Magnolia,

No no, I think there's some misunderstanding going on here. I'm aware of being able to transfer apps and its data to an SD card or external storage. What I'm asking or talking about is if the app data from CCS can be transferred since it's an online game. I'm a computer nerd, but since CCS is the 1st and only game of its kind that I've played, I'm not 100% sure if what can be done with other apps can be done with this one. I apologize if I was confusing before.

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2801623#Comment_2801623

Yes, it is possible to transfer apps to a micro SD card. But most newest devices don't have a micro SD card slot. When we transfer an app to external storage, we also transfer app data. If app is broken, we transfer all app data to a micro SD card. When we clear it, we also clear app data from SD card. I think it is not possible to save only app data . Maybe there are some experimental apps that allow to do it, but it's full of risk. But I heard it's possible to save a useful app data on Windows. We need some external software .

Our community member @ChrisFt is the expert😉. However I don't know if he is still active in the community...

https://community.king.com/en/candy-crush-saga/discussion/comment/2800480#Comment_2800480

PC gaming? Oh no, I was referring to android, which is why I mentioned playing on a tablet.. lol

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2799839#Comment_2799839

@Jiggyraff I'm not familiar with PC gaming, I only play on Android devices. But I heard it is possible to back up the data on Windows, using external apps. I don't know how to do it💔...

https://community.king.com/en/candy-crush-saga/discussion/comment/2795325#Comment_2795325

Alienscar,

1st, I said "I felt like they were scolding", which makes it different. In our wonderful world, it is a known fact that sometimes people see things differently. You read the comment and saw it one way, while I saw it as another. As for the "question", this was asked before I was advised regarding what mods can and cannot do (hence why it was asked to begin with). 😉

"Please just carry on as you are" .. lol

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2796485#Comment_2796485

Magnolia,

As I previously mentioned, bc I had gone through other steps to rectify the situation, uninstalling was my only option. I'm aware that the game's app data is stored in the device's storage, but I'm wondering though, is it possible to save the app data from CCS to external storage, the same way you transfer apps to a micro SD card to save or clear storage space? I know this is possible for most apps, but bc CCS is an online based game, I'm not 100% sure the same can be done. I also do not have a stock version of android on my Amazon fire tab. I installed and have been using a custom rom that allows me to tweak android and have certain settings not used or allowed in the regular version.

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2795233#Comment_2795233

I experienced insulting behavior many times in my life( online or face to face) but looking at that particular message from the mod ( @Alienscar posted a link) I cannot see any unfriendly words. She was just very direct and clearly explains what she wants to say. Sending comments for approval is a normal thing in the community. It happened to me many times( even a while ago). It is an automated system, mods have nothing to do with it.

https://community.king.com/en/candy-crush-saga/discussion/comment/2795232#Comment_2795232

I agree that sometimes reinstalling the app is the only way but our game moderators recommend to try other troubleshooting methods. When it doesn't work, they advice reinstalling the game . But it's the last recommended method . Boosters are usually saved in device storage so when we clear the app data, we lose them. Only game progress can be recovered.

Hello @Jiggyraff personally I think you are being a bit sensitive and do not see any issue with the message you received from the Moderator. The message reads like a friendly reminder not to tell people to uninstall their app. I do not see any 'scolding' occurring.

Please just carry on as you are.

Question. Are mods able to prevent people in the community from posting (triggering the approval needed message), and if so, do they have to get their own approval showing just cause or is it done just like that because "they felt like it" so to say?

The 'your comment will appear after it is approved' is an automated system that generally reacts to certain keywords. As Mods can't approve your posts then I think it highly unlikely that a mod has the power to trigger the approval message. As far as I know the only 'power' a Mod has over and a above a normal user of this forum is that they can make a thread read only. All other actions can only be completed by a Community Manager.

https://community.king.com/en/candy-crush-saga/discussion/comment/2794275#Comment_2794275

Right, it was on another thread. I understand mods wanting to prevent issues, but that person could have said it in a different way. I'm a mod on numerous websites, so I'm used to helping ppl with issues and I understand trying to prevent falsehoods from being spread, but like I said, I had already tried various methods to fix the issue, so my only option was to reinstall the game. I would have never told another player about reinstalling had I already known about the risks to this game (since that was mentioned after talking to customer support).

Not saying this is what happened, but I have seen the title of "mods" go to people's heads plenty of times, and when it does, they treat or talk to others horribly or with disrespect. Btw, me using the word "mod" is out of habit. I haven't used "moderator" in ages. 😉

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2793700#Comment_2793700

Magnolia,

At the time that I was having the issues, my only choice was to reinstall the game. I tried all that logging out, updating and restarting mess to no avail. When I reinstalled and logged back in, I was fortunate enough not to have lost any lives or boosters. I later found out that it's not "guaranteed" to lose the lives or boosters, but that it could still happen. Either way, because I received the info from customer support AND I didn't suffer any loss, I thought it was safe to "spread the word" so to say. It wasn't until after all that that I found out about the risk of uninstalling. 😉

Jiggy

https://community.king.com/en/candy-crush-saga/discussion/comment/2795155#Comment_2795155

Hi Jiggy. I really honesty do not believe that any mod would trigger an approval needed message on your account. Those approval messages really are from bots, it's an automated system. I think it then goes to someone at King for approval, not the moderators. In fact, since I reached level 5 here in the community (and won the Candy Crusher of the month vote, all happening at the same time) I have not had ANY of my posts sent for approval, those experiences I wrote about were all before that. Nowadays I seem to be able to post whatever I like. I must have gained their trust...... I have heard that from level 5 you have certain privileges, for example we can send links to other community pages which anyone up to level 4 can't.

The mods can and do delete posts that are spam or offensive or that are in a foreign language or otherwise against the house rules. They do not have any powers but to enforce the house rules. I generally do think the moderators are trying to help and I cannot believe that what you are describing is personal. They are players themselves and report back to King, but I'm not so sure what exactly their relationship with King is, or if they get paid. King leave them pretty much in the dark about most aspects of the game. In fact it must be a really frustrating and ungrateful role in these days of so much anger and frustration, they get quite a bit of abuse. I once read a post calling QueenB a "lying snake", that was so horrible and I felt really sorry for her being attacked like that. I told that player off, after which he accused me of being a troll and then kept insulting me.

https://community.king.com/en/candy-crush-saga/discussion/comment/2793829#Comment_2793829

Hey Christine,

What I meant regarding being contacted by that mod was a reply to the message I sent another player. They posted a question, and I answered. A day or so later (don't remember how much time went by), I received a reply from that mod regarding the reply I had sent (again, to that player) mentioning the issue (I know, it can get confusing). I don't believe it was from a bot, as I have spoken to that mod on several occasions. Because of their name, I am unsure if they are female or male (not that it matters). After seeing the notification regarding waiting for approval on posts, I was able to reply to threads, but as of tonight, it's back on. I tried replying to Magnolias post above, only to receive the "approval needed" message again. As for it possibly being too long, it was about the length of yours above. I've previously posted with longer replies (with no issue), which is why I figured the "approval" was in retaliation from that mod for the reply I sent to the player. Just found it convenient, that's all. All of the replies (to that player and from the mod) were posted in the "somebody needs help" section. I attached a screenshot of the approval message for reference.

Jiggy 😁

Question. Are mods able to prevent people in the community from posting (triggering the approval needed message), and if so, do they have to get their own approval showing just cause or is it done just like that because "they felt like it" so to say?

https://community.king.com/en/candy-crush-saga/discussion/comment/2794090#Comment_2794090

I think it's about a thread on the forum here in the community not The Player Support section. Game moderator just wants to prevent unecessary problems and futher complaints from the players who lost their boosters. Reinstalling the game is the last recommended step . But first they advice to try other, less "invasive" troubleshooting steps( restarting the device, clearing the cache etc.)

https://community.king.com/en/candy-crush-saga/discussion/comment/2794073#Comment_2794073

I have never been contacted by a moderator.

https://community.king.com/en/candy-crush-saga/discussion/comment/2793829#Comment_2793829

In this case, the word "mod" is a shortcut from moderator...

https://community.king.com/en/candy-crush-saga/discussion/419348/ok

Oh no, Jiggy, don't be disheartened like that. I have never been contacted by a mod. How did they do this and which thread are you writing about? Are you quite sure this was a real person and not some automated bot? I am writing this because at the weekends usually all you get is bots answering here.

The issue of responses being checked before appearing here is an old one I have encountered numerous times and been very upset by. I also had a post deleted because I was trying to help a player who had posted a really pressing problem I could help with in a foreign language, and they just deleted my post so even I could not read what I had written, it was just gone. I was very upset about that, after all we are just trying to help. All of these acts of censorship are undertaken by an AI bot, so please don't take it personal! Posts are often sent for approval if they are too long, if you edit them and if you use the reply button all at the same time. There are a few odd words that if you use them will send a post for approval. It's all automated though. I sometimes copy a long post just before posting and if it goes to approval then I paste the same comment in the comments box without reference to the post I replied to. It then always gets posted without fail.

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Hi why am I unaunable to wawatch add videos
Music event
Are we still getting the 300 gold bars for finishing the event? I actually finished it and got a confirmation of obtaining the last tape but didn’t get it. It’s frustrating cause I bought stuffs to finish it on time and used a lot of bars as well for special candies.
Unwrapped candy
When it starts
⛔ Music Season – Clarification on Event End Time
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.

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