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I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?
- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf
Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Hi,Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
How do we get this mysterious email?
The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!
Yea yea yea! DoubleDB here. Mark Hawk with King care messaged above. There was a glitch in system but he sent a message asking me for account info and I will get the earned rewards. I located my message envelope with king care instructions on what they needed to credit my rewards at the very top of this page, just to the right of the Log Out icon. I sent the information and expect rewards will be credited before long. If anyone doesn't have envelope, perhaps send a new message? Good luck.
I also had this issue. I received the gold bars, but nothing else. I played on iPhone and have screenshots.
I do not see any envelope either! I am also playing on iPhone.
I have this issue too and cannot see any "envelope" in order to resolve this.
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Is the email on this care.king.com or in the actual app? I too have the same issue. It seems as tho i wasted a Saturday night trying to connect green candies for nothing
I also completed the green candy challenge this weekend and didn't receive the prizes. I also don't see the email on how to fix this issue.
I registered on the forum specifically to ask about this question. I don't have an envelope (obviously, because I just joined), and I don't see an option to contact King directly. How can we get the email sent to us so that we can give our account info?
I've got the same issue, I collected 10,000+ green candies on Sunday but only got the 30 gold bars, no boosters. Playing on iPhone, not FB and I only joined King Care today to seek help for this glitch - what shall I do?
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.
