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why does your email not work and NO EVENTS in a game

UrSweet1
UrSweet1 Posts: 32

Level 3

Hi, two things really...

I see your email on CONTACT US still is not working, you go through all the filling in of details, clicking squares with bikes or tractors only to get the error message that something went wrong.

Is this so you dont have to deal with people and force them to com here? It has been doing this for months now

Second thing is, since you changed to portrait mode, I dont have any events, it just says COMING SOON, but this was months ago.

Best Answer

  • kiara_wael
    kiara_wael Posts: 156,999
    Answer ✓

    Hi and Welcome to the King Community

    Thank you for reporting , Ill pass this feedback to the Game Team. For no Events in your game . The features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date

Answers

  • kiara_wael
    kiara_wael Posts: 156,999
    Answer ✓

    Hi and Welcome to the King Community

    Thank you for reporting , Ill pass this feedback to the Game Team. For no Events in your game . The features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date

  • missylovesbutch1
    missylovesbutch1 Posts: 3

    Level 1

    My email does work

  • Alienscar
    Alienscar Posts: 16,464

    Make sure you are signed into your game UrSweet. The Events coming soon message is a message that appears when you sign out of your game and then open it. You can also see this message if you have a poor/slow server connection. If you sign into your game and then play a level your events should return to your game.

    The trouble you are having with the Contact Us function would also indicate a poor internet/server connection.

    If you play on an android device try opening an Incognito tab and access the Contact Us page through that.

    If you are using an advert blocker, temporarily turn it off.

  • UrSweet1
    UrSweet1 Posts: 32

    Level 3

    I am on a fast internet server on a laptop, and dont have issues like this anywhere else....but I do have ad block on so will remove it when I need to contact the page, thanks for your incredibly fast reply 😍.

    ps, I am always signed into the game, we have 4 players in our household and some have events like free psin, but some have nothing at all - thanks

  • Alienscar
    Alienscar Posts: 16,464

    @UrSweet1 thanks for your incredibly fast reply

    No problem, but just to be clear I am just another community member like Kiara and Christine. I am not the Game Team referred to by Kiara. The Game Team will never respond to you here.

    I am on a fast internet server on a laptop, 

    By 'server' I mean the hardware used by King. Whilst you might have good internet the connection to King's servers can still go wrong. In fact King had issues with their servers last week and it could be that they still are.

  • Alienscar
    Alienscar Posts: 16,464

    @UrSweet1 I just tried using the Contact Us at the bottom of this page and it worked for me without issue.


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