Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Double Candy Royale

Just had an event @QueenB called Double Candy Royale. Thought it was in place of the Champions Race as I didn't have a flag. Pass 14 levels and win a share of 2000 gold bars. Like a fool I didn't take a screenshot. Played 15 levels and nothing. Haven't seen any other posts about this being offered or played. Was I in a test group because I sure was unlucky. Are you able to confirm what this was please and any ideas why I didn't get anything.

Gracias.

Accepted answers

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2805786#Comment_2805786

I'm sorry they haven't replied back to your messages so let me poke them one more time and keep an eye on your game 😉

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2804093#Comment_2804093

Hi Carol @Carol-38🤗

I have good news (sort of)... First of all, QueenB has cleared somethings and your comments should not go to approval anymore👍️

After reading my complaint about the issue you have experienced, QueenB told me that she sent a heads-up to the Player Support team to look out for the players with the issue with not receiving GB from Candy Royale.

I would like to request you to send another complaint to the Player Support team. This time, please try this link --> https://soporto.king.com/contact (not through this Community page)😉

I know you must have filled it properly... but, just giving you tips -->

While filling the form, select the option "Events or Features Issues" at "Choose a Topic" area;
Select "I didn't receive my reward" at "choose a Subtopic" area.
At "Tell us what you need" area, start with your game ID number, and explain the issue briefly. Let's hope you will receive some response this time (Let's hope that 10th time is a charm🤞).

I know how frustrated you must be feeling! But, Player Support team is the one that has to take care of "missing rewards" issues!! If you did not receive any response even by Friday, please post back🙏

Hope everything goes well and you will receive your Gold this time🏆️

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2816286#Comment_2816286

Hello dear Andres🤗

There are even more versions... 100 GB with 5 levels; 6 levels with 500 GB; 7 levels with 500 GB; 14 levels with 1000 GB; and Carol had the race with 14 levels with 2000 GB.

Not only that... it varies in the duration too!! Some receive it everyday, some receive it in alternative days and some once in 5 days. I am in the last group!! The one I receive is 7 levels with 500 GB, and it appears once in 5 days!!

QueenB informed us that the Candy Studio brought in many versions to interest their players!

Andres-2

There are 2 versions of candy Royal, the first one exceeds 7 levels, you earn 500 gold and the second version exceeds 14 levels and earns 1000 gold. The 14 levels rarely appear.