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I was in the middle of a game and the game froze so I lost a life. This happens far too often. May need an update
Thank you @sjbrinson32ποΈ
I will report about it right away! But, you will have to wait to hear back from us as all the Kingsters are off till Monday!
Please bear with us till thenπ
Level 7081
It was happening on a single level
Oh! Thank you!!
If the level freezes just one time, it could be due to an issue on our device or connection. But, if the same level kept freezing multiple times/repeatedly, then, there is a possibility that the level has bug in it.
Can you please tell me which level it is? So, that I will be able to report it?
Sorry! Didn't meant to hurt your feelings!!
I laughed because it looked like you knew what we are going to say -- to check for the App updates!!
Is the freezing happening in a single level or different levels?
Version 1.262.1.1 and I play on my iPhone 15.
But why laugh. It happened 3 times and my apps are all updated and it just happened again. So how do you explain that?
My app is up to date and always up to date. Thank you very much. Even if it does freeze and crash, there is no reason a life should be lost. Bad enough the game does some slick ish anyway from time to time.
Hello @sjbrinson32π€ Hearty Welcome to our sweet King Community!
πππ I am sorry for laughing!!
When we receive complaints about game crashing or freezing, that is what we suggest as a first step -- make sure that the game App is updated!! Since I do not know what caused for your game to freeze, please check This Link for more troubleshooting tips.
If your level kept freezing, please post back and let us know with the details of device you are using, which level you are playing, etc.,
Thank you for joining our Community and have a great rest of the dayπ«π«
Welcome to the King Community π₯°
Your problem is probably app freezing, so could you please tell me which device and app version you are using for this game?
Hi and welcome to the King Community
Thank you for the feedback. This issues is being investigated for more infoΒ Here
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. Weβre aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports weβve seenβ¦
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donβt, here's a quick explanation: π Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyβreβ¦
Welcome to the Community π If youβre having trouble with your game, whether itβs missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center π Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toβ¦
