Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything thatβs not Candy-related with other Candy players!.
I was in the middle of a game and the game froze so I lost a life. This happens far too often. May need an update
Thank you @sjbrinson32ποΈ
I will report about it right away! But, you will have to wait to hear back from us as all the Kingsters are off till Monday!
Please bear with us till thenπ
Level 7081
It was happening on a single level
Oh! Thank you!!
If the level freezes just one time, it could be due to an issue on our device or connection. But, if the same level kept freezing multiple times/repeatedly, then, there is a possibility that the level has bug in it.
Can you please tell me which level it is? So, that I will be able to report it?
Sorry! Didn't meant to hurt your feelings!!
I laughed because it looked like you knew what we are going to say -- to check for the App updates!!
Is the freezing happening in a single level or different levels?
Version 1.262.1.1 and I play on my iPhone 15.
But why laugh. It happened 3 times and my apps are all updated and it just happened again. So how do you explain that?
My app is up to date and always up to date. Thank you very much. Even if it does freeze and crash, there is no reason a life should be lost. Bad enough the game does some slick ish anyway from time to time.
Hello @sjbrinson32π€ Hearty Welcome to our sweet King Community!
πππ I am sorry for laughing!!
When we receive complaints about game crashing or freezing, that is what we suggest as a first step -- make sure that the game App is updated!! Since I do not know what caused for your game to freeze, please check This Link for more troubleshooting tips.
If your level kept freezing, please post back and let us know with the details of device you are using, which level you are playing, etc.,
Thank you for joining our Community and have a great rest of the dayπ«π«
Welcome to the King Community π₯°
Your problem is probably app freezing, so could you please tell me which device and app version you are using for this game?
Hi and welcome to the King Community
Thank you for the feedback. This issues is being investigated for more infoΒ Here
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone elseβs games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have notβ¦
