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Lost a life
sjbrinson32
Posts: 11
Level 2
in Support
I was in the middle of a game and the game froze so I lost a life. This happens far too often. May need an update
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Answers
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Hi and welcome to the King Community
Thank you for the feedback. This issues is being investigated for more infoย Here
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Welcome to the King Community ๐ฅฐ
Your problem is probably app freezing, so could you please tell me which device and app version you are using for this game?
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Hello @sjbrinson32๐ค Hearty Welcome to our sweet King Community!
๐๐๐ I am sorry for laughing!!
When we receive complaints about game crashing or freezing, that is what we suggest as a first step -- make sure that the game App is updated!! Since I do not know what caused for your game to freeze, please check This Link for more troubleshooting tips.
If your level kept freezing, please post back and let us know with the details of device you are using, which level you are playing, etc.,
Thank you for joining our Community and have a great rest of the day๐ซ๐ซ
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My app is up to date and always up to date. Thank you very much. Even if it does freeze and crash, there is no reason a life should be lost. Bad enough the game does some slick ish anyway from time to time.
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But why laugh. It happened 3 times and my apps are all updated and it just happened again. So how do you explain that?
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Version 1.262.1.1 and I play on my iPhone 15.
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Sorry! Didn't meant to hurt your feelings!!
I laughed because it looked like you knew what we are going to say -- to check for the App updates!!
Is the freezing happening in a single level or different levels?
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It was happening on a single level
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Oh! Thank you!!
If the level freezes just one time, it could be due to an issue on our device or connection. But, if the same level kept freezing multiple times/repeatedly, then, there is a possibility that the level has bug in it.
Can you please tell me which level it is? So, that I will be able to report it?
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It was happening on a single level
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