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I was in the middle of a game and the game froze so I lost a life. This happens far too often. May need an update
Thank you @sjbrinson32👍️
I will report about it right away! But, you will have to wait to hear back from us as all the Kingsters are off till Monday!
Please bear with us till then🙏
Level 7081
It was happening on a single level
Oh! Thank you!!
If the level freezes just one time, it could be due to an issue on our device or connection. But, if the same level kept freezing multiple times/repeatedly, then, there is a possibility that the level has bug in it.
Can you please tell me which level it is? So, that I will be able to report it?
Sorry! Didn't meant to hurt your feelings!!
I laughed because it looked like you knew what we are going to say -- to check for the App updates!!
Is the freezing happening in a single level or different levels?
Version 1.262.1.1 and I play on my iPhone 15.
But why laugh. It happened 3 times and my apps are all updated and it just happened again. So how do you explain that?
My app is up to date and always up to date. Thank you very much. Even if it does freeze and crash, there is no reason a life should be lost. Bad enough the game does some slick ish anyway from time to time.
Hello @sjbrinson32🤗 Hearty Welcome to our sweet King Community!
😂😂😂 I am sorry for laughing!!
When we receive complaints about game crashing or freezing, that is what we suggest as a first step -- make sure that the game App is updated!! Since I do not know what caused for your game to freeze, please check This Link for more troubleshooting tips.
If your level kept freezing, please post back and let us know with the details of device you are using, which level you are playing, etc.,
Thank you for joining our Community and have a great rest of the day🍫🍫
Welcome to the King Community 🥰
Your problem is probably app freezing, so could you please tell me which device and app version you are using for this game?
Hi and welcome to the King Community
Thank you for the feedback. This issues is being investigated for more info Here
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I am playing my same game that I have always played, but I am unable to find my old account information. Please help me to find it. I am not just a newbie. I have been with candy crush for a long time.
How can I link the game to the forum ؟؟
I think many people are wondering about this change. Why did King decide to take away the Free Switch and replace it with Fishes? The Switch helps me, and probably so many others, especially when you get to hard levels. Please don't tell us that certain people are in a testing group, and that's the reason why King is…
I need more friends help with giving lives help or extra moves I send to all who ask me & when they don't i'm stuck at cross road for 3 days help me cross over.ok
How to win 995 level
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
