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The Candy crush on my phone was not connected on internet
laispascoal22
Posts: 4
Level 1
the game is not connecting to my email and says it is not connected to the internet. I play on two devices and they are not updating. what should I do? Iam from Brazil, and the prints were made by my app, Portuguese.
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Answers
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Hi and welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find more details HERE.
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I'm unable to log in, with email and password, on any device. It accuses wrong password, but I have already changed it and it keeps giving the same error. I've reached level 5000 and I think it's sad to have to go back from the beginning of the game. I deleted the game from my phone to see if it worked, and nothing did! On no device can I log in to my email. I've been using the same email for over 10 years. I'm disgusted!
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Got! After uninstalling the game from the phone and reinstalling, I asked to change the password and was able to log in. It came back exactly where I left off. 😥
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