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Hi Rolanda @Rolanda_Clark🤗 Thank you for replying back!
Did you try to change the browser you are using? If you playing on Chrome, change it to Edge or Firefox, etc., and see if you will be able to play the game!
Also, I need to see screenshots of that Pink screen!! If you do not know how to take a screenshot, click on this Green lettered link --> https://www.take-a-screenshot.org/
To attach the screenshots here, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soon🍫🍫
Thank you for your advice but I am playing on my desktop and nothing is working
Hello @Rolanda_Clark🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!!
Which device are you using to play the game? When did this issue start? Can you please show me a screenshot of that "pink" screen?
If you are playing on a mobile device, when you saw that Pink screen --> did you try to close the App -- turn off the device -- wait for couple of minutes and restart the device and reopen the game and see if that takes away that Pink screen?
If you did not try it yet, can you please follow those steps and let me know? To reply back, simply type in the blank box given below to my comment!
🤗🍫🍫
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
This is happening a lot. Anyone else?
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
I am not receiving my rewards
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
